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“Fabulous Weekend” 5 of 5 bubbles
Review of Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Swindon, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
“Fabulous Weekend”
5 of 5 bubbles Reviewed 19 September 2012

Received an excellent welcome from friendly efficient staff. The hotel was spotlessly clean and room was a good size for a city hotel. Location was perfect for both shopping, night life and only about 20min walk to the bay/water front and just 5min walk from the central train station. Breakfast was well organised with no waiting for table with good choice of hot and cold food. Would definitely recommend and happily use again for future stays in Cardiff. Thanks for a fabulous weekend!!!

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UncleLawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 6 April 2013
Dear UncleLawn,

Thank you for taking the time to write your review on tripadvisor. As a new hotel we welcome all feedback. We are constantly looking to improve our standard & service.

I hope you will consider staying with us again.
Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
62 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 19 September 2012

only a 5 minute walk from Cardiff Central Train Station. Check in was fast and efficient by friendly proffessional staff.

My room was nicely appointed, clean and looked recently decorated. There was plenty of water pressure from the shower and the internet was very fast.

Only downside was my room overlooked the railway going in to Cardiff, even with the double glazing there can be a bit of noise generated from the trains.

Can't say much else because I litereally put my head down here for the night. But for the money you won't get better value.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OFM77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 6 April 2013
Dear OFM77,

Thank you for taking the time to write your review on tripadvisor. As a new hotel we welcome all feedback. We are constantly looking to improve our standard & service.

I hope you will consider staying with us again.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 18 September 2012

Booked this at the last minute and wasn't expecting it to be as good as it was as it's a 3 star hotel or 3 star plus as it is described. My room was on the 11th floor so was nice and quiet with no outside noise. The room was very clean and modern. The bed was extremely comfy, had a lovely lie-in in the morning, and the bathroom was spotless, can't fault it. Have stayed in far worse 4 star hotels. Will definitely return to this hotel, a great little find within a stone's throw of all the bars, restaurants and shopping facilities that Cardiff has to offer.

  • Stayed September 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank deetee68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 6 April 2013
Dear Deetee68

Thank you for taking the time to write your review on tripadvisor. As a new hotel we welcome all feedback. We are constantly looking to improve our standard & service.

I hope you will consider staying with us again.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Scotland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 16 September 2012

I stayed here for two nights as was very pleased, didn't eat here so cannot comment on this. The hotel is so central for everything, bus station, train station, millenium stadium, everything u want in cardiff is just a stones throw away. staff very friendly with check in and out very swift. The bed is one of if not the most comfiest i have ever slept in!!!! The room has everything you need including hairdryer, iron and ironing board. would definately visit again.

  • Stayed September 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 25 March 2013
Dear Sarah D,

Thank you for your kind comments on tripadvisor. I am delighted you chose to stay with us again and will pass your kind comments onto the team.

I hope to welcome you back in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 14 September 2012

I chose this hotel for a group performing at the Arena and was very pleased. The hotel is very close to the station and the main shopping area, too, and there is a whole street of restaurants close by. The only problem getting there was that it is on a sort of traffic island with double yellow lines all around it, so we had to park and drop people off quickly. The hotel was clean with good facilities and there is 24 hour room service. Prices in the bar were fairly steep but what you'd expect from a hotel. I would suggest a high floor at weekends as there are a couple of very lovely clubs close by. Breakfast was good and reception staff nice and helpful.

Room Tip: High up will get you away from the noise of traffic and clubs
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sausage19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 16 September 2012
Dear sausage19,

Thank you for your comments on tripadvisor. I am delighted you found our staff to be helpful & friendly.

I look forward to welcoming you back & please do request a high floor on your return journey & we would be happy to allocate this for you.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 11 September 2012

We circled this hotel twice before realising that there was no access to it by car. Ended up parking on a pavement and my wife lugged our suitcases to the hotel to find out where I could park the car - which turned out to be in an NCP carpark 200 hundred yards away. Wouldn't have been so bad if we had prior warning but, as it was, we arrived feeling extremely irritated. Also, we were advised in advance that the overnight car park charge would be £12 but when we came to pay it proved to be £14, all adding to our irritation. Otherwise the hotel is fine as is the breakfast (£9 extra - we saw that you can have a full English breakfast across the road for £2.40)and ideal if you arrive by train

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank glen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 16 September 2012
Dear Glen67,

Thank you for taking the time to write your review on tripadvisor. We appreciate your comments. Unfortunately at this time we are unable to change the access/ drop off point to the hotel as this is a local council/infrastructure issue. I will speak to our website design team to ensure this is clearly outlined on our website.

As a city centre hotel located adjacent to the central train station we do not have our own parking facilities however instructions on local car parking can be found on our website with a page dedicated to car parking.

I hope you will consider staying with us again.

Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 September 2012

This Best Western hotel really deserves its 'plus' title. It is modern, clean and comfortable with all the facilities you would expect from a centrally located hotel. We were 3 friends taking a short break visiting Cardiff and the Sheepdog trials taking place nearby. We had a family room facing the rear of the hotel, which was well equipped, comfortable and unexpectedly quiet. The breakfast offering was very good with a wide hot and cold selection. The aspect of this hotel that made it a ‘cut above’ for us was the fantastic service we received. The general service was good from the start but when we had problem the service we received was excellent. One of our party was taken ill during our visit resulting in the need to call an ambulance. Thankfully the outcome was not serious but nonetheless we spent some hours in A&E arriving back at the hotel at approximately 01.30am. The duty manager and reception staff were very helpful throughout. When we left in the ambulance the manager gave us the details of a taxi to call for our return whenever we needed it. This was paid for by the hotel and when 3 weary ladies returned at 01.30am we were welcomed by the manager (who was genuinely concerned) and provided with complimentary tea and sandwiches. The service we received was first class; they certainly looked after us when we needed help – for this we would like to thank all the staff involved. After a good night’s sleep, which was easy in our comfortable room, we were able to enjoy the rest of our time away. So, if you are looking for a modern, centrally located, well equipped hotel with fantastic staff the Maldron Hotel is highly recommended.

Room Tip: Rear facing room very quiet
See more room tips
  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrandMrsSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 16 September 2012
Dear Mrandmrssomerset,

Thank your for your excellent review on tripadvisor. I am delighted you enjoyed your stay & the team appreciates you taking the time to post your comments.

The Staff and Management on shift where truly concerned for your friends health. I am glad they were of some support & assistance to you and this experience did not ruin your trip.

It was a pleasure having you stay with us.

Warm Regards,
Alison Mansfield
Deputy Generals Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

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