Booked a two night stay through secret escapes..arrive to find only one lift went to the 4th floor...waited around for the lift then just walked the stairs...our room was dark and small and had a very strong smell of cigarette smoke..I went to reception to ask if we could change room because of the bad smell , the receptionist looked confused when we told her about the smell smoke but as the trip went on it was very clear at this room is a smoking room and not that someone has had a sneaky cigarette !..we was told the hotel was fully booked but she would send up some air freshener .which didn't touch the smell.. We had an evening meal included in the package we booked..the waitress handed us a a4 pieces of paper as our menu..the food was bland ! We returned to the room and decided to call it a night but there was a loud droning noise that sounded like a plane landing ...this went on till 530 am ..we couldn't sleep all night and decided to go for walk because the noise was driving us crazy as well as the smell , the bedding and mattress stank of stale smoke , by this time we both smelt of it. We complained again to reception about the smell and about the noise , we was told we could have a different room but it wouldn't be till the afternoon...which was better than nothing... The second room they gave us was on the 9th floor which was bigger brighter and cleaner and no smell and the both lift went to this floor lol.. There was a slight noise but nothing compared to the 4th floor...I felt sorry for anyone staying on the lower floors because they are closer to the kitchens or air conditioning unit that was making this noise ? To top it off they offered 20%discount on the parking so charged me £16 to park for the two nights..when I arrived at the car park the ticket wouldn't work because it was the wrong ncp car park...
- Official Description (provided by the hotel):
- Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more less
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- Also Known As:
- Clayton Hotel, BW Premier Collection Cardiff, Wales