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“food and film”

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Clayton Hotel Cardiff
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
llangunllo
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“food and film”
5 of 5 bubbles Reviewed 25 January 2014

stayed 2 nights midweek,, beds very comfortable,we could see john lewis store from bedroom,important for my companion. breakfast area on first floor,excellant food and good views out. discounted parking 100 yards,vue cinema 200 yards. Jamies and carllucios restaurants close by. all in all, ideal location with added bonus of efficient and friendly staff.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gordon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear gordon m,

I am delighted you found the team to be efficient and friendly and that you enjoyed your stay with us. Thank you for sharing your comments with other travelers.
I look forward to welcoming you back to our hotel in the future.
Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,981 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (518)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 24 January 2014

Great location for some time in Cardiff, a nice walk down to the shore and easily found by car. If you are driving, however, get parking directions from the hotel in advance. We had a bit of an adventure trying to find the parking garage which was pretty frustrating.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSher20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear Msher20,

Thank you for taking the time to share your review on tripadvisor. I am delighted you enjoyed your stay overall. If you could provide any additional specific feedback on your stay and how we can improve our offerings you could contact me directly on 02920668866.

I hope you will consider staying with us again in the future.
Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nantwich, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

I have stayed here several times through work but I have to mention that the staff are really great! They cannot do enough for you. Sean and Jesus in the restaurant were fantastic, very friendly and nothing was too much trouble for them. Sean, I think is restaurant manager and has super customer service and a lovely Irish accent. Jesus is Spanish and really seems to enjoy his job, another lovely accent! Definitely recommend.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear Carol H,

Thank you for the fantastic title to your review. Our staff pride themselves on their customer service skills and I am delighted you experienced this first hand. I will pass on your excellent comments to both Sean and Jesus.

I look forward to hopefully welcoming you back in the future.
Kind Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

Business Stay.
Needed a room for night with easy access to Cardiff Central Station.
The hotel is literally a minutes walk from the station.
Room is spotless with all what you require from a hotel room
Decent sized LCD in the room, bathroom also spotless
Added bonus having Viva Brazil on the doorstep.
Would stay again RR £79.00 (8th floor)

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoodyWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear Goodywirral,

I appreciate you taking the time to share your review on tripadvisor. I am delighted you enjoyed your stay overall and hope I can welcome you back in the future.

Kind Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

We booked a weekend in Cardiff at a very good rate at this hotel and were very impressed. We were on the 11th floor but the lifts were very good so no problem there. The rooms were very clean and tidy and still looked quite new. However I did notice the decor carpets etc were not to a very high standard so would imagine they won't stay that way.
The staff were very good quite friendly and checked us in quickly and gave us our room even though we came early just to drop off our cases.
The location is an excellent base for getting to the shops and the bars which are very close by
The only little gripe we had was in the bar when were having a drink and a member of staff decided to dry all the cutlery and throw it in a tray one piece at a time which made a hell of a noise and seemed to be taking great delight in doing so. Also the bar staff were not particularly friendly which was a shame as the actual var area was quite nice

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear Theresa2812,

Thank you for taking the time to share your review on tripadvisor. I am delighted you enjoyed your stay overall. I have passed your comments onto the Food & Beverage Manager and he will work with his team to improve the atmosphere while under taking daily duties.

I hope you will stay with us again in the future.
Kind Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 18 January 2014

Stayed for concert in January, staff rude on check in, room stank of cigarettes, tried to leave door open but too many people about. Trains going all night. No parking (Marriott has own parking). Give it a miss.

Room Tip: try somewhere else
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank a c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 25 January 2014
Dear a c,

Thank you for taking the time to share your comments on tripadvisor. I am disappointed you did not enjoy your stay with us. As you can see from our previous reviews we have been rated very highly on customer service, I can assure you that your experience was one of an isolated nature. I will of course speak to the team and work on proactive training.

However if you would like to offer more detailed feedback on your stay you can contact me directly.
Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

My friends and i stayed here on a Saturday night recently as a mini University reunion. The hotel is in the perfect location, very close to the shopping areas, bars, restaurants. A stones throw from Cardiff Central train station and a short walk to the Millenium Stadium and Castle.
Our room and the hotel itself was exceptionally clean and the staff were most friendly and helpful. The receptionist even upgraded us to a nicer room with a view of the city and Millenium Stadium.
The price for the room was great value for money and there were high quality products in the bathroom for us to use.
Thoroughly recommend this hotel, and will most definitely stay here next time we are in the city.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleMat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 2 February 2014
Dear Ellemat,

I appreciate you taking the time to share your 5 star review on tripadvisor. I am delighted you enjoyed your stay and found the team to be Friendly & Helpful.
I look forward to your return visit to our hotel.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel Cardiff

Property: Clayton Hotel Cardiff
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel Cardiff 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel Cardiff Wales

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