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“Comfortable, Convenient but with limitations”

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Clayton Hotel, BW Premier Collection
Ranked #6 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Bedfordshire, United Kingdom
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Comfortable, Convenient but with limitations”
Reviewed 17 June 2014

Arrived to stay overnight on a Sunday, The Hotel is situated on a corner which is main approach to railway station. The main line to London is right behind the hotel.
Arrival is very difficult if you have bags....there is no where to drop off and you can only stop about 40metres from hotel. The car park is not at same location as hotel and is about 100 metres away. Special rates apply (50% reduction).
Check in great, staff very friendly and hotel is modern.
Our Double room was excellent and in great condition. Bar was fine and breakfast very good, though staff not very welcoming...business as usual approach!
Main attraction of this hotel was its location....in the heart of Cardiff and easy to find your way about.

Room Tip: Stay as high as you can...we were on the 8th floor....the higher the room the less noise from railwa...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bigtonybeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 21 June 2014
Dear Tonybigbeds,
Thank you for taking the time to post your review on tripadvisor.
I am pleased you were happy with your overall stay.
I will pass on your comments to our food and beverage team so they can focus more on their customer service training. I can assure you that this is not normally the attitude that is portrayed during breakfast service.
I hope we can welcome you back in the near future,
Kind Regards,
Linda Folan,
Guest Relations Manager.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (533)
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English first
Strathaven, United Kingdom
Level Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 16 June 2014

2 night stay in this hotel. In the middle of Cardiff,no parking but a NCP across the road.Its a bit difficult to find, and is tight (£18 a night, discounted by 50% from the hotel-so £9-and can be added to your bill). Pubs and clubs close, so aim for a high room if your a light sleeper.Next to the railway station, 30 mins from the airport, 30 mins off the M4). Rooms are modern, good size, restaurant is good.Staff seem friendly enough.Breakfast is good (self service). Had an evening meal of a steak baguette and it was excellent.

Where it all went Pete Tong was when I arrived-late, because the M4 in Reading was shut, so didn't arrive until after 10pm.As a result, I got a smoking room-which I hate-smoking, that is. Even though I had booked non-smoking.Complained, in a nice way, the next morning.As a result, got an upgrade to a suite on the 10th floor, with fantastic views, robes,slippers,Sky TV etc-oh, and free drinks! So hats off to great customer service, even if I stunk a bit the first night. I would go back to this place as apart from the hiccup on the first night, it ticks all the boxes

Room Tip: Go as high as possible
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cabsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 20 June 2014
Dear cabsandy,
Thank you for taking the time to post your review on tripadvisor.
I would like to sincerely apologise for the inconvenience caused to you on your first nights stay. Our reception team pride themselves on their customer service and I am delighted that they were able to rectify the issue. I do hope that you will return to us in the near future and I would be delighted to personally handle your reservation for you. I can be contacted directly at lfolan@maldronhotels.com .
Kind Regards,
Linda Folan,
Guest Relations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
110 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 14 June 2014

I stayed here for 1 night this week on a business trip, when I arrived the receptionist was very pleasant and friendly, my room was a good size with all the amenities in it I needed for my 1 night stay, I ate in the restaurant which was ok, they did make a mistake with my order however this was quickly sorted out. the parking is easy to pay for. I would choose to say here again if I'm in the area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 15 June 2014
Dear Lorraine182,
Thank you for posting your review on tripadvisor. I am delighted you were happy with our amenities. I am glad to hear that the food and beverage team were able to rectify their mistakes as quickly as possible.
I do hope we can welcome you back in the near future,
Kind Regards,
Linda Folan,
Assistant Front Office Manager.
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Bridgend, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014

hotel was local to shops,restaurants,local attractions.new hotel had a very pleasant stay .we have stayed at this hotel 4,5 times .we will stay here again.the last time we stayed here my parents came with us and they also enjoyed their stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwynethbarnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 15 June 2014
Dear Gwynethbarnett,
Thank you for taking the time to post your review on tripadvisor. I am delighted that you choose to return to our hotel time and time again. Next time that you are in the hotel , I would be delighted to sign you up personally to our Best Western rewards system. its a great loyalty programme we offer and the more you stay, the more you earn.
I look forward to meeting you on your return.
Kind Regards,
Linda Folan,
Assistant Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 June 2014

A party of eight (mature) friends stayed here for one evening on 10 June. We arrived at 12 noon and our rooms were all ready which was a bonus. Rooms clean and comfy. All staff friendly and helpful. We hadn't intended eating in the restaurant, however due to lots of rain we decided to do so. So pleased we did, varied choice of menu, excellently presented and all tasted really good. Restaurant staff really good. Breakfast very good. Overall extremely good value for money. Hotel in an excellent spot for visiting Cardiff and they give a reduction in a close by NCP car park.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra18630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 15 June 2014
Dear Sandra18630,
Thank you for such a positive review on tripadvisor. I am delighted you were pleased with our offerings. I will pass on your kind words to our entire team. I hope that we can welcome you and your friends back in the near future.
Warm Regards,
Linda Folan,
Assistant Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettws Cedewain, null, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 June 2014

My Wife took me here for my Birthday and what a treat it was. The staff put us in 1106 on the 11th floor giving us an amazing view over Cardiff. The room itself was spacious and very clean. The staff are all very helpful. The beds are comfortable and the showers are great. Haven't tried the restaurant yet, but are still here so may give it a go later. This is a great location with easy access to the museum, castle, shops, bay, and all the pubs and eating places. Top notch.

Room Tip: high rooms have great views
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 11 June 2014
Dear GlynL.
Thank you for posting such a glowing review on tripadvisor.
I would like to wish you a very Happy Birthday from the entire team at the Best Western Plus Maldron Hotel .
I am delighted that you enjoyed your stay with us and enjoyed the views from the 11th floor.
I hope thatw e can welcome both you and your wife back in the near future.
Warm Regards,
Linda Folan,
Assistant Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

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