We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A good City Centre Hotel” 5 of 5 bubbles
Review of Clayton Hotel, BW Premier Collection

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Clayton Hotel, BW Premier Collection
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
North Wales
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“A good City Centre Hotel”
5 of 5 bubbles Reviewed 7 July 2014

Have just returned from a weekend at the Maldron Hotel, as part of a coach trip, with Voel Holidays, Dyseth, North Wales. Upon arrival Friday afternoon, check in was speedy and we were in our room within 5 minutes of arriving. We had a room on the 6th floor overlooking the City Centre. A nice double bed, ample hanging and draw space, with an iron and board.The bathroom was of a good size, however the shower is a fixed unit over the bath.(prefer one that can be removed, but thats a personal thing). The bar and Restrurant are situtated alongside each other on the 1st floor,with good views out into the streets below, and you can also watch the trains comming and going from Cardiff Central Railway Station next door. (However there is no train noise due to the double glazed windows). We stayed on a H.B. basis, and we could not fault the food served (Evening meal being a 3 course set menu, served to your table, with breakfast being buffet. All the staff were very freindly and profressional towards us at all times. I would recommend this hotel, and will use it again in the future.

Room Tip: Ask for a room on high floor, facing the City for the best views.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NorthWalesBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 8 July 2014
Dear NorthWalesBob,
Thank you for taking the time to post such a glowing review on tripadvisor. I am delighted you were pleased with our offerings. I will pass on your kind words to our entire team.
I hope we can welcome you back in the near future,
Warm Regards,
Linda Folan,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,943 reviews from our community

Traveller rating
    885
    766
    231
    32
    29
See reviews for
314
660
86
393
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South Florida, Florida
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 6 July 2014

We stayed here as part of the tour, our room was facing a walking street and that is about all I can put on a plus side. Hotel is supposed to be either newer or refurbished, but bathrooms were tiny, you can hardly brush teeth over the sink, there are no drawers, no counter space, no place to even hang a towel. Room has no ambiance, ceiling is cracking in places, furniture looks like hostel not hotel, no refrigerator, a/c system did not work properly. Out of 10 days and 10 different hotels, this one served THE WORST breakfast, no choices and no taste. Cardiff is a nice city during the day, I do not recommend walking on the streets in the evening. If in Cardiff again I will stay in a different hotel.

Room Tip: No good rooms are here
See more room tips
  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank dameofspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 8 July 2014
Dear dameofspace,
I appreciate you taking the time to post your review on tripadvisor.
I am a little disappointed you didn't fully enjoy your stay.
I am a little confused as to your reference about no choices being available at breakfast, currently we offer , a selection of pastries ,breads, preserves, fruits, meats , dried fruit and nuts,sausages , bacon , eggs , beans, black pudding and hash browns. We also offer a wide selection of teas and coffees.
Refrigerators are available upon request from reception. Our reception team would have happily provided you with one.
If you wish to discuss any of your issues further, please contact me directly at lfolan@maldronhotels.com .
Kind Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

Rooms are modern but untidy, dusty in places, house keeper will not remove empty drink bottles or used glasses.
Breakfast is reasonable for the price of £9.
If you lose any item, you are unlikely to have them back.
I forgot a pair of shoes in the room and called them within 6 hours of check out but they were unhelpful and I have every reason to believe that one of the staffs have converted the shoes to their own possession.

Room Tip: Ensure you get a room above the 1st floor where the bar is. Make sure the phone is working and there...
See more room tips
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Felix N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 8 July 2014
Dear Felix N,
Thank you for taking the time to post your review on tripadvisor.
I am disappointed that you did not fully enjoy your stay with us .
If you wish to discuss your issues in regards to lost property please contact me directly at the hotel on the 02920668866 and I would be happy to complete a full investigation for you.
Kind Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Booked as a late deal and was happy with the price especially as the location was central to what we needed. Reception is really welcoming and although we had arrived just after 2 we were able to check in before 3pm. We were booked into Room 1002 which was easily accessible by the lift and although there were coaches booked into the hotel, we did not experience long delays as previously mentioned by some guests. In fact we had some interesting conversations in the lift with american visitors. Room was clean and fresh and I am someone who judges a hotel on the cleanliness of the bathroom which in this case was immaculate. We were booked in for 3 nights and agree that if you like to unpack your bags while there is plenty of hanging space, the draw space is limited to one and ours also had the hairdryer attached to it. Bed and pillows suited us perfectly and the mattresses were protected. Did check the mattress and it was spotless. The only negatives for this room are the view. The curtains in the room lead you to believe there is a large window but when you go to open them fully, most of what is behind the curtain is a wall!!!! The part which is a window looks over the SleeperZ and Great Western buildings and towards the train station. None of which is a problem because we did not book the hotel for the views. However, if you look out of the window and too the left you can see into some of the hotels other guest rooms and they could see into ours which meant if we had the lights on, we had to keep the curtains closed and most of the time our curtains were only partially open which meant light was restricted. This is my only criticism. We did not eat at the hotel as we planned to eat out and there are so many places you can get a good quality breakfast for under £5 and the rest of the time we ate on the run. The room overall was great, the staff were really, really nice especially the housekeeping staff who helped us with the ice machine. This hotel is ideal as a central base as the bus and train stations are around the corner and this includes getting on the Cardiff City Tour bus which is £12 for a 24 hour ticket which takes you all around Cardiff and you can get on and off at designated stops throughout the 24 hours. Finally, while enjoying a coffee in the centre of Cardiff, 2 cybermen from Dr Who walked past at which point we realised Dr Who was being filmed no more than 200 metres away from where we were sitting. Overall a great weekend, very relaxing and with a quiet room so if you are able to get a good deal for this hotel, I do not think you will find much better without paying higher prices.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank softemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 8 July 2014
Dear Softemc,
Thank you for your five star review on tripadvisor. I am delighted you were pleased with our offerings and that you enjoyed your break in Cardiff. I hope that we can welcome you back in the near future.
Warm regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterlooville
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Excellent hotel a minutes walk for the station, staff were great very helpful and friendly, we had a great room with a lovely view of the town, clean and fresh with air con which you did not need a degree to work. Breakfast was nice a lot of choice coffee was very nice as good as costa for me, have already booked next trip in July cannot wait to go back, thank you to all staff for a great stay

Room Tip: Room 904 had a good view and was spacious enough for the needs of 2
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beck47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 30 June 2014
Dear beck47,
Thank you for posting your five star review on tripadvisor. I am delighted you enjoyed your stay with us. I will personally pass on your kind words to our entire team. I look forward to welcoming you back next month.
Warm Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evans, Georgia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 June 2014

We stayed two nights at the Maldron at the turn of the month. We needed something centrally located, and preferably near the train station. It fit the bill. There was a double and a twin in the room, and little room for anything else. The beds and pillows were like sleeping on rocks. The sink in the bathroom was pint-sized and there was no room on or near it. The second night there was a party on an adjacent rooftop (below the level of our room). We could see and hear it for hours.

On the plus side, the staff was very helpful with directions on catching local buses, and if you want to be close to the action in Cardiff, the main party street appeared to be right out the front door, with plenty of food options in walking distance.

After reading reviews on this site, did not attempt to try the breakfast.

In total, nice for convenience, but nothing to rave about.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VWL2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, 30 June 2014
Dear VWL2001,
I appreciate you taking the time to post your review on tripadvisor.
I will pass on your kind words to our reception team.
The roof top party you are referring to is only licensed until 11 pm and they strictly abide by this policy, otherwise they would be shut down immediately, I apologise that this disturbed your sleep.
I will pass on your feedback to our accommodation team in relation to your comments on the quality of our beds and pillows.
I hope that we can welcome you back in the near future and I would be delighted to personally handle your booking. I can be contacted directly at lfolan@maldronhotels.com.
Kind Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.5 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 76 in Cardiff
4.5 of 5 bubbles 2,100 reviews
0.4 mi away
Novotel Cardiff Centre
0.1 mi away
Radisson Blu Hotel, Cardiff
Show Prices
Show Prices
Show Prices
0.4 mi away
Premier Inn Cardiff City Centre Hotel
0.5 mi away
Hilton Cardiff
Hilton Cardiff
#11 of 76 in Cardiff
4.0 of 5 bubbles 2,885 reviews
1.0 mi away
Future Inn Cardiff Bay
Show Prices
Show Prices
Show Prices

Been to Clayton Hotel, BW Premier Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotelopia, Agoda, Priceline, Odigeo and Hotels.com so you can book your Clayton Hotel, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing