We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Clayton Hotel Cardiff
Ranked #6 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Ottawa, Canada
Level 6 Contributor
189 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great location”
Reviewed 13 July 2014

This hotel is next to the railway station and steps from centre town. The hotel is modern and clean. The last morning the hot water was shut off, the staff accommodated this by reducing our daily rate. After I left the hotel, I noticed I'd left my e-reader behind. Not only did the housekeeping staff turn it is, but the hotel sent it back to me in Canada. Excellent service.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Brigid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 14 July 2014
Dear BrigidinOttawa,
Thank you for taking the time to post your review on tripadvisor.
I am pleased you enjoyed your overall stay. I am glad that our team were able to offer your a discounted rate as a gesture of goodwill for the inconvenience of the hot water being off and I am delighted that our accommodation team were able to to retrieve you e-reader also. I will pas on your words of praise to our entire team.
I hope that we can welcome you back in the near future.
Kind Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,085 reviews from our community

Traveller rating
    942
    825
    250
    36
    32
See reviews for
349
707
89
419
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (542)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kesgrave, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2014 via mobile

Arrived in a party 80+ people with family. Check in was very well organised and went smoothly considering the number of people to arrive all together.
Room was clean and welcoming with a good view. Tea/coffee facilities provided. Bed was very comfortable.
Breakfast, which was self service, was a little chaotic only due to the number of people wanting to eat. Plenty selection of food and hot.
Will definitely visit when in Cardiff again.

Stayed July 2014
Helpful?
Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 14 July 2014
Dear Dawn S,
Thank you fro posting such a positive review on tripadvisor.
I am delighted you were happy with your stay.I will pass your feedback on to our entire team. I hope we can welcome you back in the near future.
Kind Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level 6 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 July 2014

We have just returned from an excellent stay at the Maldron Hotel in Cardiff.

This hotel is very central & while it has no parking, the car park is less than 2 minutes walk away & with the discount they offer for guests it is also quite reasonable, bearing in mind they have a drop off area or if you contact reception 10 minutes before you arrive they send someone to meet you at the car park to help with your luggage, this really isn't a problem.

On arrival the reception staff were very helpful, & even though we arrived over 3 hours before the advertised check in time we were allocated a room immediately. This was especially surprising as we were there for the Speedway GP so they were completely full, many hotels we have stayed in can't manage this even when they are half empty!

The room was spotlessly clean & very comfortable, & equipped with everything you could need right down to complimentary biscuits & a great selection of teas & coffees.

We visited the Restaurant, Stir on the Saturday night and again, even though we had a late booking, it was excellent. There was absolutely no trying to hurry you up to get you out of the Restaurant quickly & the food was beautifully presented & very tasty. The staff were also very friendly & couldn't have been more helpful or attentive. The breakfast was also excellent, certainly one of the best buffet breakfasts we have had in a very long time.

All in all we had an brilliant stay, & will definitely be back when we are next in Cardiff.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank TravelfanfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 14 July 2014
Dear TravelfanfromUK,
Thank you for posting such a wonderful review on triapdvisor. Our entire team pride themselves on their customer service and I am delighted that you witnessed this first hand.
I will personally pass on your kind words to our entire team.
I hope that we can welcome you back in the near future,
Warm Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 July 2014 via mobile

Hear for the speedway and got to say the location and welcome from the staff is second to none ... Sarah on reception was extremely helpful ... Great room ... Highly recommend :-) ... Looking forward to returning next year ! ... Extra tea and coffee supplied by the maid on request aswell :-)

Stayed July 2014
Helpful?
Thank paul5492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 14 July 2014
Dear Paul5492.
Thank you for posting your five star review on tripadvisor.
I am delighted that you enjoyed your stay with us. I will personally pass on your kind words to our entire team .
I look forward to welcoming you back in the near future.
Warm Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnley, United Kingdom
Level 6 Contributor
340 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 11 July 2014

Just returned from a four night stay at this hotel Totally agree with everything said about it not being car friendly-but the location makes up for the lack of car park.Paid £36.80 to park on the nearby railway station car park(that covers a week's parking.Access to the railway station and shops/attractions of Cardiff city centre are all close by.We were given room 706 which is an excellent room with large windows down to the floor on the corner overlooking the city -but the first night(Sun) there was loud music from a nearby nightclub.The other three nights there was no noise except a faint rumble from the trains.Breakfast was very good but if you like your fried eggs 'sunny side up' you need to ask since they are fried both sides.

Room Tip: Ask for a quiet room
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank binroaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 13 July 2014
Dear Binroaming,
Thank you for posting your five star review on tripadvisor, I am delighted that you enjoyed your return stay with us.
Warm Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harlow
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 July 2014

This was our second visit to this hotel. We liked everything. The bedroom was quiet and comfortable.Buffet breakfast was delicious. Hotel is next to the railway and bus station but there is no hotel carpark as it is the town centre. Plenty of restaurants and shops nearby and City Centre has Cardiff Castle and Museum or bus down to Cardiff Bay or Penarth or Barry beach or St. Fagans. Look up local attractions before visit as there are so many to choose from.
Staff are very friendly and helpful.
Special mention to Linda Folan at reception who was so kind and sympathetic when I discovered I had lost my engagement ring somewhere in the hotel. She organised a search and it was found in a vacuum cleaner after I had left and she posted it back to me. I never thought I would see it again but what honest staff, Thanks we shall be back again next year,

  • Stayed June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank mollyp_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 13 July 2014
Dear Mollyp_10,
Thank you for taking the time to post your wonderful review on tripadvisor.
I am delighted you were pleased with our offerings and that you and your friends are planning a return visit.
It was my sincere pleasure to be able to contact you and inform you that your engagement ring had been located. I will personally pass on your praise to our entire team.
Again , I look forward to welcoming you back in the near future,
Warm Regards,
Linda Folan,
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull
Level 6 Contributor
365 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 9 July 2014 via mobile

Not car friendly, not even an unloading bay at reception. The hotel is in the middle of a one way system and an up to date GPS is essential. Car parking nearby but not cheap !
Confusion over booking details at reception and breakfast.
No soap at wash basin, but speedily actioned on request.
No biscuits ( provided on request), no shower cap or newspaper, all normal Best Western standards.
Lovely room , but noise from adjacent railway.
Great for city centre access (on foot)
Good choice at buffet breakfast.
Our most expensive hotel stay for a long time and not our best.

Stayed July 2014
Helpful?
Thank SolihullBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, 13 July 2014
Dear Solihull Bob,
Thank you for taking the time to post your review on tripadvisor.
Due to our city centre location , unfortunately we do not have our own carpark, however we do offer a 50 % at our local NCP on Wood Street.
I am pleased that you enjoyed our breakfast offerings and I apologise for the slight mix up that occurred regarding your breakfast.
In relation to your query for Best Western standards, it is not compulsory to provide shower caps, biscuits or newspapers in the room , however these items are all available upon request from reception.
I do hope that we can welcome you back in the near future.
Kind Regards,
Linda Folan,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cardiff hotels
0.1 mi away
Radisson Blu Hotel, Cardiff
0.5 mi away
Hilton Cardiff
Hilton Cardiff
#8 of 73 in Cardiff
3,088 reviews
0.5 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 73 in Cardiff
2,227 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Future Inn Cardiff Bay
0.4 mi away
Premier Inn Cardiff City Centre Hotel
0.7 mi away
Mercure Cardiff Holland House Hotel and Spa
Show Prices
Show Prices
Show Prices

Been to Clayton Hotel Cardiff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clayton Hotel Cardiff

Property: Clayton Hotel Cardiff
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Clayton Hotel Cardiff 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline, Ebookers, Hotels.com, TripOnline SA, Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your Clayton Hotel Cardiff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clayton Hotel Cardiff Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing