We stayed quite a few times at other Ibis Hotels in and outside the UK. All were good quality for the money, but this one was a huge disappointment. The room was very dated with horribly dirty carpet and walls. The toilet was extremely smelly and everything in the bathroom was dirty, starting with the door, which had a big make up stain on and the shower floor had all sorts of hairs on it from previous guests. I went out and bought disinfecting wipes and cleaned everything before we dared touching anything. The towels had brown stains on them and even thought they might have been clean, they certainly didn't look like it.
I tried getting a different room and the receptionist looked at me very bored saying that all rooms are the same and she immediately turned her back on me, without even trying to find out why I wanted a different room...
I work as a Hotel Manager and I like to believe I know a few things about the way a hotel room should look like and this one was nothing close to that.
I will certainly think twice before I book an Ibis Hotel again.
- Official Description (provided by the hotel):
- With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Cardiff Hotel Cardiff
- Cardiff Ibis
- Ibis Cardiff Wales