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“Cardiff night out”
4 of 5 bubbles Review of Ibis Cardiff

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Ibis Cardiff
Ranked #23 of 76 Hotels in Cardiff
GreenLeadersBronze level
wales
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cardiff night out”
4 of 5 bubbles Reviewed 16 March 2014

We stayed in this Hotel two weeks ago
Fantastic location to City centre very friendly staff
The room was clean
Breakast was a nice surprise not expecting that selection for the cost of the rooms
Car parking was fine plenty of choice outside of the Hotel
Would stay again next time I am in the capital of Wales

Room Tip: If you are wanting to walk straight in to the City then this is the Hotel on a budget
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank umbertowales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 20 March 2014
Dear 'umbertowales', thank you very much for your feedback. I am happy that your stay was enjoyable. I will pass your kind words onto my Team. We look forward to receiving you in the near future, kind regards, Jacek
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1,114 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
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English first
Exeter, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 14 March 2014 via mobile

Stayed for 2 nights in March 2014.

Choose this hotel due to location to motor point arena which is located directly opposite.

Our Room (room 320) was clean, beds comfortable and shower was hot. Reception staff friendly and helpful.

Would definitely return.

Stayed March 2014, travelled as a couple
Helpful?
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 20 March 2014
Dear 'ClaireW'. Thank you very much for taking your time and letting us know about your recent stay. I am happy to learn that you enjoyed our NEW SWEET BED BY IBIS and that your stay overall was enjoyable. Kind Regards, Jacek
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Colwyn Bay, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 March 2014

The Ibis in Cardiff is well worth the money ... clean, dependable, nice rooms, friendly staff, free newspaper, breakfast area although we didn't have breakfast. Very convenient and right in Cardiff downtown

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Tecwyn Vaughan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 20 March 2014
Dear 'Tecwyn Vaughan J'. Thanks for leaving your thoughts on here. It is always a pleasure to read nice comments. I am sure that it will encourage my Team to work even harder in delivering great service. Kind Regards, Jacek
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Ashbourne, England, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 11 March 2014

We stayed quite a few times at other Ibis Hotels in and outside the UK. All were good quality for the money, but this one was a huge disappointment. The room was very dated with horribly dirty carpet and walls. The toilet was extremely smelly and everything in the bathroom was dirty, starting with the door, which had a big make up stain on and the shower floor had all sorts of hairs on it from previous guests. I went out and bought disinfecting wipes and cleaned everything before we dared touching anything. The towels had brown stains on them and even thought they might have been clean, they certainly didn't look like it.
I tried getting a different room and the receptionist looked at me very bored saying that all rooms are the same and she immediately turned her back on me, without even trying to find out why I wanted a different room...
I work as a Hotel Manager and I like to believe I know a few things about the way a hotel room should look like and this one was nothing close to that.
I will certainly think twice before I book an Ibis Hotel again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriela U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 20 March 2014
Dear 'Gabriela U'. Thank you for your comments and for contacting me directly at the hotel. I have now passed all your feedback to relevant departments, who will work on improving our services and product. Kind Regards, Jacek
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Travellers are raving about these Cardiff hotels

Wolverhampton, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 March 2014 via mobile

I had a great stay at this hotel like the last time I was there. Even ended up in the same room haha. Only thing that let this stay down was the fact we had to pay £2 per bag to be kept in the luggage room. Which is bad, for the fact last time we stayed there is was free.

  • Stayed February 2014
    • Cleanliness
Helpful?
Thank CrazyTomato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 21 March 2014
Dear 'CrazyTomato'. Many thanks for your feedback. It is nice to learn that you had yet again great stay. I am pleased to know that and will share your comments with my Team. Kind Regards, Jacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
92 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 9 March 2014

We needed somewhere to stay very last minute Tuedays just gone. I booked online (£47) about an hour before we checked in. I was impressed they had the reservation in their system so quickly. The room was small but fuctional. Faced the main road but I didn't notice the traffic noise. Bathroom was clean. Strangely only one cup for tea and coffee for two guests. Bed was quite uncomfortable but once again it was somewhere warm and dry to sleep.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DENXIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 10 March 2014
Dear 'DENXIL', thank you very much for your comments. I am glad that you found our reservation system to be efficient, room functional and bathroom clean. I was sorry to learn that you had only one cup in the room. Thank you for letting me know. I will speak to the room attendant on duty that day in person. Please note that we do have 24hr reception on duty that would be happy to assist you any time day or night (i.e. providing extra cup). I hope you will give us opportunity to welcome you back in the future. Kind Regards, Jacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Cardiff

Property: Ibis Cardiff
Address: Churchill Way, Cardiff CF10 2HA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Green Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Cardiff 2*
Number of rooms: 102
Official Description (provided by the hotel):
With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Hotel Cardiff
Cardiff Ibis
Ibis Cardiff Wales

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