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“Very unhappy”
Review of Ibis Cardiff

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Ibis Cardiff
Ranked #24 of 73 Hotels in Cardiff
GreenLeadersBronze level
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1,124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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English first
Pembrokeshire, United Kingdom
2 reviews
Reviewed 8 May 2014

We really can't complain about our stay in this hotel, granted the rooms are basic and slightly dated but at £60 a night for 2 people it really is a bargain! Our room was clean, our bed was very comfortable, the shower was awesome and the staff were polite and professional. If you don't like noise then don't stay in a city centre, it really is that simple. We parked our car in the Pellett St car park which costs £6.10 for 24hrs and it was perfectly safe. If you have high expectations I'd advise you to lower them and to remember that you get what you pay for! We arrived home today and we have already booked for our next stay in July. Thank you Ibis for a bed and a roof over our heads for the night.

  • Stayed May 2014
    • Value
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    • Cleanliness
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Helpful?
Thank Zo-mo76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 9 May 2014
Dear 'Zoemamma', Thank you very much for taking your time and leaving your thoughts on here. It is always a pleasure to receive positive feedback. I will share your comments with my Teamm, who I am sure, will be delighted. We look forward to your arrival in July. Kind Regards, Jacek
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Macclesfield, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 May 2014

A few minutes walk out of the main shopping centre of Cardiff this is a good and fairly cheap place to stay. Close to Cardiff Queen Street Station which was useful for getting to and from the Cardiff waterfront. Comfy bed and very good facilities. Because we were getting a train home after check-out time they stored our baggage for us (We can't remember exactly but we think it was £3 per bag). We will now consider staying at another Ibis in the future.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RushTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 6 May 2014
Dear 'Rush Todd'. Thank you for your comments. I am glad that you liked our New Sweet Bed By Ibis and you found our hotel facilities to be good. We look forward to your next trip to Cardiff, Kind Regards, Jacek
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wales
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2014

Well up to the usual good standards,nothing to complain about, stayed late December and hotel was full, good breakfast reasonable bar prices good staff will be using out of choice next time have tried to book twice already but full both times which says a lot especially the good location

Room Tip: The rear of the hotel is adjacent to the railway which did not bother me, but front facing rooms for...
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  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
Thank partyhartyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 6 May 2014
Dear 'PartyhartyWales', many thanks for your comments. Me and my Team are delighted that your stay was enjoyable and we look forward to your next visit. Kind Regards, Jacek
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Salford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2014

just got back from three nights a this hotel its in a great position the room was spotless the staff were he helpful and friendly plenty of hot water and a big shower comfy bed and to top it all 12 o clock check in
I have to say I have paid a lot more for a lot less

Room Tip: go high less noise
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  • Stayed April 2014, travelled solo
    • Value
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Helpful?
3 Thank jdarlington1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 25 April 2014
Dear 'johnd 15'. Thank you very much for your comments. It is a pleasure to read that the room was spotless and staff helpful and friendly. I am glad that you liked our facilities too. Me and my Team look forward to your next visit to Cardiff. Kind Regards, Jacek
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Cardiff, United Kingdom
1 review
Reviewed 16 April 2014 via mobile

The service was excellent and all of the members of staff were helpful and supportive. For a first experience in a hotel this has definitely made the experience a pleasurable one to say the least. Hope to stay there again soon! Hats off to whoever was managing that hotel when i was there, they are doing a marvellous job!

Stayed April 2014, travelled with friends
Helpful?
Thank Hazard234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 17 April 2014
Dear 'hazard 234', many thanks for your review and kind comments. I will share your feedback with my Team, who will be delighted to know they did great job. We also look forward to welcoming you in the future, Kind Regards, Jacek
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2014

Stayed here for one night for a show at the Motorpoint Arena (some rooms look onto the back of the arena) and it was perfect for my needs! Check in starts from 12 meaning I could spend more time out and about before the show. I had a room overlooking the railway, which was a little noisy at times, but it wasn't very noticeable. There was a decent TV in the room too, with many channels. This hotel has free WiFi, which can be accessed by signing up to the Ibis website (although I couldn't get this to work). The bed was comfortable and the curtains are almost like black-out curtains, which was useful. The only real complaint was the breakfast (included in my booking). Although it was a hot buffet, there was not much left by the time I got there (served from 6:30-10, I arrived at 8:50) - although there were plenty of the cold foods left. The staff were very friendly and both check-in and check-out were super quick.

Overall, a great location, decent rooms and lovely staff - just a warning to get there early for breakfast! Would stay again for a similar occasion.

Room Tip: If you're going to a show at the Motorpoint Arena and want to watch the act arrive, ask for a ro...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisCardiffGM, General Manager at Ibis Cardiff, responded to this review, 14 April 2014
Dear 'Catherine O', many thanks for taking your time and leaving your feedback on here. I am glad that you like our NEW SWEET BED BY IBIS and found our staff to be friendly. I noted your comments regarding breakfast and wifi. Thank you for letting me know. We look forward to welcoming you in the future, Kind Regads, Jacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Cardiff

Property: Ibis Cardiff
Address: Churchill Way, Cardiff CF10 2HA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Green Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Cardiff 2*
Number of rooms: 102
Official Description (provided by the hotel):
With free WI-FI throughout, a 24 hour reception, the Ibis Cardiff hotel boasts an ideal location in the centre of the capital of Wales. Only 500 m from the railway station and 20 km from the airport, the hotel is just a few minutes walk from Cardiff Castle, the shops of Saint Mary Street and the Millennium Stadium. In order to get the best car park rates, please make sure that you come to the reception first (there is a lay-by area where you can leave your car), so that you can do the check in and leave your bags. We will then explain you how to get to the car park we recommend, at £5 for 24 hours, and it's just 3 minute walk from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Hotel Cardiff
Cardiff Ibis
Ibis Cardiff Wales

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