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“My children's Easter eggs were stolen” 1 of 5 bubbles
Review of Ibis Cardiff Gate

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Ibis Cardiff Gate
Ranked #27 of 76 Hotels in Cardiff
GreenLeadersBronze level
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“My children's Easter eggs were stolen”
1 of 5 bubbles Reviewed 4 May 2011

We were driving through Wales on a family trip over the recent Easter holidays. We booked the Ibis as it was close to the highway, thinking it would be convenient. The hotel was comfortable enough, but there was one big problem - my children's Easter eggs were stolen from our hotel room.

We checked in to the hotel and placed out belongings in the room before driving to the Cardiff city centre.

To celebrate Easter, I had bought chocolate Easter eggs for my children and would give it to them on Easter Sunday. When Easter Sunday came, I went to look for the Easter eggs and could not find them. We also checked the car, thinking that we might have left them there, but they were not there. My eldest son insisted that he had brought them up to the room and left them there, but not believing that they would have just disappeared, I reassured everyone that we probably left them at home. When we finally arrived home, the Easter eggs were not there either.

Hard to believe, but children's Easter eggs were stolen from a locked hotel room the day before Easter. The Easter eggs were in a paper shopping bag along with some other snacks the children had taken along for the trip.

Thank goodness our bags were locked.

Watch your belongings if you still decide stay here.

  • Stayed April 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank travfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 5 May 2011
Many thanks for letting us know your thoughts, and rest assured we will look into this matter. I would require more information regarding this issue. Please contact me at any time directly in the hotel if you’d like to discuss things further. With kind regards, Jacek
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544 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
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English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 May 2011

Hotel: Good Budget Hotel

Location is outside city (around 7-8 miles from city centre.... The cab will charge arouns £ 12-15 one way ... so it will be better to stay at any hotel in City Centre.
There is a bus which goes upto hotel but only for weekdays..... (not on weekends & bank holidays) The nearest bus stop is 15-20 min walk

  • Stayed April 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vivekjain81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 5 May 2011
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis Cardiff Gate Hotel very soon. Kind regards, Jacek
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Dudley, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 29 April 2011

On first arriving my partner was rudely greeted by the receptionist who was also we found out later the assistant manager who was russian / polish or something absolutely rude and horrid manner at which we was very dissapointed . With her get it over and done with attitude towards checking us in and payment. Ruined the start of our trip .

Room was clean and tidy . Fresh towels, bedding which was also changed whilst we was there . Tea/coffee station with them refilled when needed also.tv usual normal freeview type channels basic.Bar claimed to be 24 hour ...which meant soft drinks... not selling alcahol which my partner had expected. was one station for pc/internet use in restaurant which looked like a normal lobby/waiting room i think it was payable,

On last night , returned back , sheets and towels changed ,,,,,when going to bed found blood on pillow which we wasnt happy about as you can imagine so we left immediatly at 3 in the morning as was digusted so did not want to say and decided to drive home a few hours earlier than we would have. We did take a picture and complain. The staff member that dealt with our complaint was great and sympathetic and totally understood and told us how to take complaint further .Although no new sheet change was offered or refund.

Go if u have low expectations.

Petrol garage open 24hours across road if u need anything.
service stations ...whs smith burger king etc also across road with short opening hours.

Room Tip: On
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  • Stayed March 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Youngandfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 4 May 2011
I’m so sorry that you were disappointed by your experience saying with us at Ibis in Cardiff Gate. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter. Kind regards, Jacek
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Travellers are raving about these Cardiff hotels

A TripAdvisor Member
4 of 5 bubbles Reviewed 29 April 2011

I was pleased with my stay at the ibis hotel cardiff gate,it was clean,taxi into town cost bowt 15 quid,so still cheaper than stayin in town center. I would reccomend it and i've booked a room there agen 4 next month. could've dun wiv another pillow though.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 4 May 2011
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis in Cardiff Gate again very soon. Kind regards, Jacek.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 April 2011

Arrived here during an exceptionally hot part of April. Allocated room 105 but the shower had literally fallen to bits (defect system needed I think!) Then reallocated room 102. Not too bad but basic, very basic indeed. Amazingly quiet and kept the windows open all night but not disturbed.

Receptionists all a credit to the team, love the flexibility of being able to come and go as you please and always seeing someone sat there upon your return.

Bit out of the way to the City, but all link roads offer a variety of entrances to the City via all quarters, we followed the signs for City Centre and ended up visiting Tesco Express nearby.

Went on to Cardiff Bay, Newport and surrounding areas, all in all a fine stay for the one night - might have to consider elsewhere nearer to the City if you're there for something specific.

Love the Ibis/Accor brands, stayed at them over the country. Go in with an open mind, no frills, basic, but fine!

Room Tip: Go in open-minded.
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  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank pjsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 4 May 2011
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Ibis in Cardiff Gate. I hope we can be part of your future travel plans. Kind regards, Jacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 April 2011

This place is nice and tidy. Location is very convenient, as its near to the highway M4 and also has services nearby. But a little away from the city center, within 10 miles though. Very good service and people are courteous. You get what you deserve for the price you pay, and I believe I got more !
We did not opt for the breakfast option, but that is also available. We had dinner though, which was made fresh, and was decent.

Room Tip: Get your own internet access with you.
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  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Supratim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 12 March 2013
Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Ibis Cardiff Gate. Kind regards, Kamilla Robak.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 25 April 2011

We were in room 101 and 102.
Disabled room so the shower and toliet we all on one level. Which was fine but the water did not run away so the floor was soaking wet the whole time we were there.

Shower gel not changed even after we asked. The hallway door did a double bang when it was shut so the only sleep we got was from about 2am till 6am.

Bedside lights did not work, kettle and cups dirty.

The worse thing was that we found a tablet on the floor. Thank god we didn't have small children :(
Was not sure if it was perscription or not.

I normally do travelodge and although not great you know what you get. First time for ibis but never again.

  • Stayed April 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Kingdom207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cardiffgate, Manager at Ibis Cardiff Gate, responded to this review, 4 May 2011
Please accept our apologies and be assured that we are looking into the matter. Kind regards, Jacek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Cardiff Gate

Property: Ibis Cardiff Gate
Address: Malthouse Avenue | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cardiff
#6 Green Hotel in Cardiff
#18 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Cardiff Gate 2*
Number of rooms: 78
Official Description (provided by the hotel):
Ibis Cardiff Gate is a budget hotel, located just outside Cardiff city centre. Book the hotel for access to the M4 as well as Cardiff gate Business Park. The 78 modern guest rooms all have Free Wifi throughout and satellite TV. You can enjoy breakfast ora light meal at the Café or relax with a drink in the friendly bar. There is a meeting room for up to 25 people, and free private outdoor parking available at the hotel. The hotel is perfectly located for Cardiff Gate Business Park, Pentwyn and Pontprennau, and is a 15 minute drive from Cardiff city centre. Cardiff international Airport is 21 km from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Gate Hotel Cardiff
Accor Cardiff Gate
Ibis Cardiff Gate Wales

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