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“Don't stay here”
Review of Ibis Cardiff Gate

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Ibis Cardiff Gate
Ranked #27 of 73 Hotels in Cardiff
GreenLeadersBronze level
Carmarthen, United Kingdom
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Don't stay here”
Reviewed 11 August 2013

Stayed here for two nights in August, no air conditioning, noisy and no one available when I rang reception to tell them at five o clock in the morning about people smoking and noisy outside the window. The car park across the road has boy racers.

Stayed August 2013, travelled as a couple
Helpful?
Thank Tipsyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 13 August 2013
Dear Traveller Tipsyb, Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Daniel Mlcousek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Penmaenmawr, United Kingdom
2 reviews
Reviewed 5 August 2013

The Ibis is an excellent choice in the Cardiff area - check-in is quick and efficient, staff friendly and helpful.
There is now free WiFi - the new Ibis beds are excellent, my room was clean and well maintained - great!
really good value for money.
Highly recommended!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank redmond2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 6 August 2013
Dear Traveller Redmond2013,
I really appreciate your cooments regarding your stay at Ibis Cardiff Gate. It is always a pleasure to receive positive feedback and I will share your comments with our team.
Thank you again for sharing your experience, and we hope to see you back soon.
Best Wishes
Daniel (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 August 2013

We came across this hotel on the way to Pembrokeshire to catch the ferry very friendly at reception and presently surprised there was not an extra charge for out two dogs as is the case with some competitors would Defo stay here again

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cornishdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 3 August 2013
Dear Traveller Cornishdub, thanks for your comments regarding your stay at Ibis Cardiff Gate. I am happy you enjoyed it and look forward to welcoming you and your two dogs back soon. Best Regards
Daniel
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Wales
Level 6 Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 28 July 2013

Great budget hotel off J30 M4, has Burger King, Starbucks,toby carvery all in the same service area.
Also has Mc Donald's and Asda Superstore less than a minutes drive away.
Check in was smooth.
Pool table seating area, news on tv in reception area.
Room was clean, double bed with double pull out bed.
Bathroom was spacious with shower enclosed, plenty warm water.
We were ground floor close to the door from reception to corridor, which on the first nt was very noisy with lots of people back and fore through this door which constantly banged etc
We could also hear guests out smoking outside the hotel entrance as we had a room in this area so we could easily hear them via window talking when we were trying to get to sleep.
Guests issue rather than hotel.
On the second nt. hotel was much quieter and we had no such issues.
Just shows its down to the guests.
Room was comfortable and great value at £30 per family a nt.
Its location makes it so easy to get to city and its surrounding area.
Taxi to bay was £15 one way.
Would stay again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keldoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 29 July 2013
Dear Keldoris,
Thank you for taking the time to write a review about your stay at Ibis Cardiff Gate. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Daniel (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 July 2013

A great hotel, smoothly and efficiently run but hampered by a very poor location.
The hotel is sited just on the boundary of the Cardiff Gate motorway services. There is a very tight, easily missed entrance gate to the hotel on a bend just as you are coming into the services. Worse still there is no pedestrian access as far I could see - if you want to stretch your legs you have to risk your life walking along the main access road to the service area and yet the hotel back on to a pavement - why no pedestrian access there? Staff were great, room was above normal Ibis standards - all good. just sort out the access!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 22 July 2013
Dear Traveller NoisyDrinks,

Thank youf for posting a review about your stay at Ibis Cardiff Gate, I am glad you found the hotel well run and great service from my staff and I as well fully understand your concerns about the hotel's location.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best Wishes

Daniel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Cardiff Gate

Property: Ibis Cardiff Gate
Address: Malthouse Avenue | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cardiff
#6 Green Hotel in Cardiff
#18 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Cardiff Gate 2*
Number of rooms: 78
Official Description (provided by the hotel):
Ibis Cardiff Gate is a budget hotel, located just outside Cardiff city centre. Book the hotel for access to the M4 as well as Cardiff gate Business Park. The 78 modern guest rooms all have Free Wifi throughout and satellite TV. You can enjoy breakfast ora light meal at the Café or relax with a drink in the friendly bar. There is a meeting room for up to 25 people, and free private outdoor parking available at the hotel. The hotel is perfectly located for Cardiff Gate Business Park, Pentwyn and Pontprennau, and is a 15 minute drive from Cardiff city centre. Cardiff international Airport is 21 km from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Gate Hotel Cardiff
Accor Cardiff Gate
Ibis Cardiff Gate Wales

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