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“Helpful Staff”
Review of Ibis Cardiff Gate

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Ibis Cardiff Gate
Ranked #28 of 73 Hotels in Cardiff
GreenLeadersBronze level
Reading, United Kingdom
Level Contributor
3 reviews
“Helpful Staff”
Reviewed 25 November 2013

Hotel is well placed for the business park where I have a client, I use the hotel a lot. Kamilla provides first class customer service and is always very helpful, nothing is too much trouble! Great value for money.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Daveda7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 26 November 2013
Dear Traveller Daveda7,
Many Thanks for your nice comments, I will pass them onto Kamilla.
We look forward to welcoming you back again soon.
Best Wishes
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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565 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
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English first
Malvern, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

The Staff were all very polite, helpful and friendly. The rooms were well equipt. and the beds were very comfy. The rooms and reception area were very smart, they looked and felt very clean and tidy. There was a good selection of choice for breakfast and it was all the correct temperature.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank JesseHutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 20 November 2013
Dear JesseHutch,
Many Thanks for your nice comments about your stay at Ibis Cardiff Gate, I will share them with my team and we all look forward to welcoming you back.
Best Wishes
Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 November 2013

Stayed at this B and B earlier this year as a one night stop over for a family celebration.
Booked two rooms and paid less than £80.
Didn't take the breakfast option as we went to the nearby Toby carvery.
All in all it was a very comfortable night, rooms pleny big enough for a couple and my experience of the staff was that they were helpful without being overpowering.
I would definately recommend this hotel for an overnight stay and would consider it again for another overnight stay

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TonyS267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 13 November 2013
Dear TonyS267,
We very much appreciate your comments regarding your stay at Ibis Cardiff Gate. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Wishes
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 November 2013

A budget hotel situated in motorway services approximately 5 miles from Cardiff. The rooms are small but ok, the beds are the biggest issue though, really uncomfortable with mattress toppers and pillows like concrete.
Breakfast was also ok - good choice.
Hotel bar was a fridge under the reception desk

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dave902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 12 November 2013
Dear Dave902,
Thank you for your comments regarding your stay at Ibis Cardiff Gate, but I was very disappointed that our beds didn't meet your expectations. I will pass it onto relevant department.
I appeciatte your feedback.
Best Regards
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 November 2013

This is a really excellent budget hotel. Good rooms, spotlessly clean and courteous and efficient service - an ideal base for business trips into the city.
Originally built as a Holiday Inn (I'm told) so it's of a better build standard that the standard Ibis.

  • Stayed November 2013
    • Value
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    • Rooms
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Helpful?
1 Thank GeoffG123x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 11 November 2013
Dear Traveller GeoffG123x,
Many thanks for your nice review about your stay at Ibis Cardiff Gate.
I am happy you enjoyed it and look forward to welcoming you back.
Best Wishes
Daniel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leighton Buzzard, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

I had another great stay at the Ibis Cardiff gate with polite, helpful and friendly staff.. Stayed about 10 times in all. Very clean and comfortable rooms and a great bed. Very good breakfast. Thank you very much.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank jowbespencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiffgate, General Manager at Ibis Cardiff Gate, responded to this review, 7 November 2013
Dear Travelller Jowbespencer,
Thank you for your kind comments and compliments – I am delighted that you enjoy staying with us and I look forward to welcoming you back again soon. Best Wishes, Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Cardiff Gate

Property: Ibis Cardiff Gate
Address: Malthouse Avenue | Cardiff Gate Business Park, Pontprennau, Cardiff CF23 8RA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cardiff
#6 Green Hotel in Cardiff
#18 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Cardiff Gate 2*
Number of rooms: 78
Official Description (provided by the hotel):
Ibis Cardiff Gate is a budget hotel, located just outside Cardiff city centre. Book the hotel for access to the M4 as well as Cardiff gate Business Park. The 78 modern guest rooms all have Free Wifi throughout and satellite TV. You can enjoy breakfast ora light meal at the Café or relax with a drink in the friendly bar. There is a meeting room for up to 25 people, and free private outdoor parking available at the hotel. The hotel is perfectly located for Cardiff Gate Business Park, Pentwyn and Pontprennau, and is a 15 minute drive from Cardiff city centre. Cardiff international Airport is 21 km from the hotel. ... more   less 
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Also Known As:
Ibis Cardiff Gate Hotel Cardiff
Accor Cardiff Gate
Ibis Cardiff Gate Wales

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