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“Nice location, terrible service”
Review of ty mawr

ty mawr
Ranked #703 of 1,351 Restaurants in Cardiff
Price range: US$9 - US$38
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Description: A pub and a restaurant with stunning views across Cardiff. Great for sitting in the beer garden throughout summer or sitting by the open log fire in winter. We also host weddings, head to our website to see our full wedding packages.
Reviewed 3 weeks ago via mobile

I've been coming here for years but the service has gone down hill. I would not recommend for food because they can't cope

1  Thank cardiffj2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ty Mawr A, Manager at ty mawr, responded to this reviewResponded 3 weeks ago

Good afternoon,

I would like to apologise for how you felt about the service when you were with us.

We are currently training a whole new front of house team who are mostly new to the industry.
We do hope you return to see the improvements and enjoy our great pub.

Kind regards
Warren Emery
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 518 reviews

Reviewed 4 weeks ago via mobile

We order two chocolate brownies over 45 minutes ago and we are currently waiting. Staff are all standing around the bar area doing nothing. I hope this ice cream has come from Italy

1  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ty Mawr A, Manager at ty mawr, responded to this reviewResponded 6 days ago
Google Translation

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Reviewed 4 weeks ago via mobile

My husband and I attended early evening mid week. Although 4 staff members were in attendance on the floor area in front of the bar (3 were chatting together) we had to wait almost 10 minutes before our presence was acknowledged as we had pre-Booked a table. After we were seated, no one came to take our order. So after we were sat down for a while, I had to go and find staff to order food. Fish & Chips was good but the Ghoa curry was a packet heated meal so not great.
Waited ages to have plates removed. Staff dropped fork on floor and didn’t bother to come and pick it up so my husband picked it up. We asked for a coffee and saw that the staff member didn’t clean the machine after! No one came and asked us if we wanted to reorder drinks or if we wanted to pay our bill. There seemed to be plenty of staff but the service was shambles. Such a shame as the premises itself has been beautifully decorated with lovely gardens.
Another Brains pub that needs to be properly managed!

1  Thank LynH999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ty Mawr A, Manager at ty mawr, responded to this reviewResponded 3 weeks ago

Good morning Lyn,

I would like to apologise for the level of service you received on your last visit at Ty Mawr.

We currently have a new team that we are training here, obviously some of the factors from your experience shouldn't happen from the beginning so I will be holding a team meeting and using these as examples to move forward.

I do hope that we will see you again soon so that you can see how much the service has improved.

Kind regards
Warren Emery
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

As the weather was lovely we decided to risk the ty mawr again having sworn never to return after the previous shambolic visit.
On arrival we waited 15 minutes to be served by the only bar man.
We were then informed that they were stopping food service for 30 mims because they couldnt cope with the number of orders.
30 mins later we checked and they had extanded the delay by another hour.
Decided to head to the Old Cottage in Lisvane which was a much better choice.
AVOID THE TY MAWR if you dont want to be disappointed!

1  Thank Greening82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ty Mawr A, Manager at ty mawr, responded to this reviewResponded 4 weeks ago

Good afternoon Greening82,

I would like to apologise for the level of service you received on Sunday, unfortunately we were dealt a major blow by having half of our team unable to work their shifts which led to us being under pressure.

I do hope you will return and see that when we have our whole team here we are one of the best pubs in Cardiff.

Kind regards
Warren Emery
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

I’ve visited Ty Mawr a few times since moving to Cardiff. I think it says it all when I say that I’ve visited for two out of my three birthdays here. It has hands down the most beautiful beer garden in Cardiff for summer visitors, and the indoor area is warm and welcoming in the winter, so you can’t really lose.

Wonderful location. You can’t fault the food, drinks or service. If I wanted to show someone somewhere special, I’d introduce them to this place.

Thank Spencer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ty Mawr A, Team Leader at ty mawr, responded to this reviewResponded 4 weeks ago

Hi Spencer,

Thank you so much for taking the time to write a review, it's lovely to hear.

We look forward to welcoming you back for your next visit,

Kind regards,
Charlotte

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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