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“Lenny Henry is a liar.”

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Premier Inn Cardiff North Hotel
Ranked #20 of 73 Hotels in Cardiff
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Lenny Henry is a liar.”
Reviewed 5 August 2012

I though these were different to Travellodge. Their USP is a superior quality of room.

Well it isn't. Paying £89 for the room we got is a lot. I've stayed in better hotels for the same amount of money.

The room is cramped and basic. There is a clinic and impersonal feel to the place with soap dispensers that are suited to a public toilet (I understand why they are here, and in one respect it seems a good idea - from a economy and efficiency point of view. However from a customer point of view they makes the affair impersonal.)

While there is not to really gripe about, it just isn't what I feel I was led to believe.

That Lenny Henry is a liar.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hood_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
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English first
Preston, England, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2012

Just returned from a weekend away in Cardiff, staying 2 nights at the Cardiff North Premier Inn. Admittedly, we chose this over others because of the great reviews on TripAdvisor regarding the staff.

I can honestly say that the staff made this stay extraordinary. Our 9 year old even commented that everyone made him feel special.

We opted for the breakfast buffet, which was worth every penny. Since 2 adults paid, our children ate for free. Working out at just over £4 each, the food selection was more than ample, fresh and tasty. On our last night we upgraded to the breakfast/evening meal deal. This meant we had the 3 course meal, again delicious.

The room was clean. The toilets in the main bar area were also clean.

And the staff, warm and friendly. A faultless trip!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2012

We stayed here on 13 July and found the place clean, the staff very helpful and pleasant and no problem in requesting more towels and pillows (as there were four of us in one room). No problems sleeping, rooms were quiet and we slept very well. Breakfast buffet was lovely and fresh cooked food brought out regularly. Kids ate free so good value. Will defnately stay again

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fluffythewhiterabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 July 2012

staff at this hotel have a hard job on there hands they work hard to please in a hotel that lacks service standards I was here for 4 days and not once was towling changed dispite leaving it as instructed in the bath the ashtrays out front were never emptied and where overflowing for 3 days not a nice thing to see on the way in. I saw disabled guests left to stuggle with access issues in the car park not the best experiance

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SummerHolder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Social Media at Premier Inn Cardiff North Hotel, responded to this review, 31 July 2012
Thank you for your review.

At Premier Inn it remains our main objective to deliver a high level of standards and service in all our establishments, and we sincerely apologise that on this occasion we failed to do this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islay, United Kingdom
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 July 2012

Good size room, efficient check-in, great breakfast.

There is a bus stop about 40 yards from the entrance to the hotel which we used to get into Cardiff which meant we didn't need to take the car into Cardiff which was brilliant.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wacislay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Machynlleth, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2012

Our son had a serious accident & was taken to hospital in Cardfiff where he had 2 operations then put in Intensive care. He is now in H.D. and likely to be there for some weeks or months.
As it is 250 round trip from home to Cardiff we found the hotel was within a resonable distance from the hospital and the park & ride service made going into the City easy & pain free for us.
The staff were great - always asking how our son is doing - we will definately be using the hotel on a regular basis.

Room Tip: We have made 2 separate bookings - having to return home for a day - and it is strange to say that w...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prestatyn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2012

Excellent hotel, disabled access rooms are absolutely PERFECT! This hotel has two dedicated rooms for disabled people that have a carers room ensuite! Only a single bed in it but you only need to sleep in it!
Bathroom is fabulous, low sided bath and huge turnaround space and sliding door makes this easily the most accessible bathroom we have had in a hotel room.
Main room is huge with a separate desk area around the corner from the double bed. Food is good and staff are friendly and helpful.

Room Tip: Would recommend you ring the hotel direct to book this type of room as they only have the two. They...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cms11163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Cardiff North Hotel

Property: Premier Inn Cardiff North Hotel
Address: Pentwyn Road, Cardiff CF23 7XH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cardiff
#5 Family Hotel in Cardiff
#14 Romantic Hotel in Cardiff
#14 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Cardiff North Hotel 3*
Number of rooms: 147
Official Description (provided by the hotel):
At the gateway to Cardiff, the Premier Inn Hotel Cardiff North opens up the whole city for you - from prime business locations to top entertainment and sports venues. On a key bus route, you'll be able to zip off for a great day's shopping and sightseeing. Then take your pick from hundreds of top-notch bars and restaurants. Or get in on the live action at the Motorpoint Arena or Millennium Stadium. Whatever you're up to out and about, our on-site restaurant and comfy rooms will be right here waiting. This hotel has 4 meeting rooms, which can hold up to 150 delegates. View real time availability and book a meeting room through our website. Directions: Westbound - Exit M4(J29) onto the A48(M). Exit junction signposted Pentwyn and take 3rd exit at roundabout. Hotel is 200 yards on right hand side. Eastbound - Leave M4(J30) take 3rd exit North Pentwyn link road (A4232). Take the A48(M) towards Cardiff and exit at the junction signposted Pentwyn. Take 3rd exit at roundabout. Hotel is about 200 yards on right hand side. Transport and local information: Cardiff International Arena Events 6 miles Millennium Stadium Events 6 miles Sports Village 8 miles Cardiff Central Train Station 6 miles Cardiff Airport 16 miles ... more   less 
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Also Known As:
Premier Inn Cardiff North Hotel Cardiff
Cardiff Premier Inn
Premier Inn Cardiff North Hotel Wales

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