We've traveled quite a lot over the years and have always liked Premier Inns, but this one didn't quite hit it off with us.
First we stayed there for 4 nights and we're sure the bed linen wasn't changed in that time. Having said that, the beds were comfortable and warm enough.
Despite running out of toiler paper we had to ask for a replacement roll from reception as the room service didn't spot the empty one.
We had an evening meal in the restaurant each night and took a glass of alcohol back to the room each night and after being concerned about returning the empties we were told "Don't worry about that, room service will take them" but they didn't and after 3 nights we had quite a collection.
Previous reviewers have mentioned the haphazard service in the restaurant, and we experienced the same thing, and you'd sit on an empty glass for ages and in the end have to ask for a refill. Yes all the staff are friendly, obliging, polite etc etc, but if you're going to be blind to an empty glass, then why are you serving.
It seems that service delivery is a problem here.More
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