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Holiday Inn Cardiff City Centre
Ranked #22 of 76 Hotels in Cardiff
Southampton
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay”
4 of 5 bubbles Reviewed 31 May 2014 via mobile

We had a great stay here. All the staff were friendly and welcoming and nothing was too much trouble. The 5th floor room was quiet if a little warn in places but clean with a very comfortable bed. Breakfast was hot and appetising, the pancake machine was fun and a yummy treat. Would definitely stay again.

Stayed May 2014, travelled on business
Helpful?
1 Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
It is so nice to hear that the team make such a lasting impression.

I am glad you had a great stay with us, I hope you will soon return for more of those lovely pancakes!!

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
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English first
Fairford, United Kingdom
Level Contributor
167 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Spent a couple of nights here this week with my Mum. Great location, enjoyed being able to park the car when we arrived and not have to drive it again until we left. We asked for a quiet room and had one at the back of the hotel, 4th floor, overlooking the stadium. Might be a bit noisy on a match night, but was great when we were there! Would thoroughly recommend it to anybody wanting a central location with car park.

Room Tip: Ask for a quiet room - back of hotel away from the main road.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMWN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
It is nice to hear that you and your mother had an enjoyable stay with us.

I am glad you found everything to your liking and hope we can welcome you both back.

kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 May 2014 via mobile

From the fast and friendly check in, through the very comfy (if a bit used and showing it) room - the bed was fantastic though and excellent service when requesting different pillow types. This was one of the best stays at a chain hotel that I have had.

The breakfast is the best I have had from a self serve buffet style setup. Quality items (you can tell by the sausages! They weren't cheap and nasty.) and all kept piping hot unlike others I have had (including The Grand at Brighton!).

Bar prices are also not inflated, something that makes you want to use the bar rather than go elsewhere.

If I had to give any negatives, then the bathroom in the room was very small. Plus as someone not staying on business having a knock on the door at 8:25 from the cleaners wanting to get in was not welcome....

Otherwise excellent, especially with the view of the river and stadiums from our room!

Stayed May 2014, travelled as a couple
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
Thank you for your comments and I am glad you had a great stay.

I do hope we have the pleasure of welcoming you back in the near future.

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 30 May 2014 via mobile

... That's probably the best thing about the place.

The car park is minuscule and difficult to move around, and use of it is charged in addition to your room charge. The windows do open which is always good, even if the noise is quite overbearing - the price you pay for such a central location.

The opportunity to choose your pillow is a nice touch but doesn't help the problem I have encountered in every Holiday Inn ever - the bed is far too soft and forms a massive hollow down the centre meaning it's impossible to comfortably share a double.

Still. The hotel is clean and well looked after, and the staff are pleasant and eager to help. It's just a shame the fundamentals aren't better invested in.

Stayed May 2014, travelled as a couple
Helpful?
Thank nile78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
Thank you for your review.

I am sorry that you did not find the bed to your liking. We regularly invest in mattress and bed replacement, but if you would be kind enough to drop me a line - richard.platts@ihg.com with details of the room in which you stayed , I can look into this further.

Thank you again.

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

visited Cardiff on business, ideally located next to the Castle. Nice and quite on the night i stayed, may be different when theres an event at the stadium which is next door.
Good food, very friendly staff, clean room.

Room Tip: no wifi or gym
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bhupinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
I am glad you found all your needs met by the hotel and the team.

It does take a different complexion during rugby matches, but that all adds to the atmosphere!

Just to make you aware we have an affiliation with a local gym for all our residents to use.

I look forward to welcoming you back

kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

I stayed here last night for work reasons. The staff were incredibly helpful - they lent me scissors so I could cut my insoles & gave me a spare brolly as it was teeming down. The room was very big compared to the bathroom which was very small. The walls are a little thin & I could hear next door talking. Breakfast was lovely - I had a view over to the castle. Comfy bed.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladybird77733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
Thank you for your review and it is lovely to hear how well the team looked after you.

I do hope we have the pleasure of welcoming you back in the not too distant future.

kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Bookham, United Kingdom
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed for 2 nights over a very busy weekend (European Rugby Finals). Very convenient for the rugby stadiums (next door) and 5 mins walk to the town centre. Despite it being a very busy weekend with lots of rugby fans staying at the hotel, it was very quiet and seemed to have good sound insulation. Comfortable rooms, good breakfast and a bar which stayed open late - not much wrong with that.
Paid over the top of the normal rate due to the rugby (which is why we were there) but all the hotels were the same charging up to double their normal rates. At their normal rate it is good value for the money.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GBoy912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, 3 June 2014
Thank you for choosing us to stay with during the European Cup weekend.

I am glad you had an enjoyable stay and found everything to your liking.

kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cardiff City Centre

Property: Holiday Inn Cardiff City Centre
Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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