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“Weekend break”

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Travelodge Cardiff Central
Ranked #40 of 76 Hotels in Cardiff
Torquay, United Kingdom
1 review
“Weekend break”
5 of 5 bubbles Reviewed 27 February 2014

me and two friends took a weekend visit to Cardiff in February 2014. Previously we had stayed in Atlantic Wharf, which has nothing compared to here. Brilliant Location for a start, right next to the Central train station, Cardiff Castle, St David's Shopping Centre and Nightlife. There is plenty of food shops to buy your own food or loads of restaurants on the same road, plenty of different cuisines to choose from! The bed's are really comfortable we all had a great nights sleep both nights, the rooms were clean and had plenty of towels. All of the Staff at Cardiff Central Travelodge were really welcoming and lovely, had a good laugh with some of them! Don't always find such friendly staff in a lot of hotels who make their customers feel so welcomed. They are also really helpful with good recommendations of places to go, what's nearby and directions to places! we asked for an extra pillows which they were more than happy to give and bought them up to the room. Overall all of us really enjoyed our stay at Cardiff Central Travelodge and plan to return again this summer!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 266Jana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Exeter, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 27 February 2014

Stayed a Saturday night in this recently refurbished travelodge in St Mary's street Cardiff. the location is excellent for all the city centre, but extremely lively as it is above Walkabout and opposite other clubs and bars. Staff were good but the refurbishment is skin deep- the side of the bath was falling apart at the bottom, the loo was cracked and there is no air conditioning even though the windows only open a couple of inches.

Room Tip: rooms overlooking St Mary's street are noisy.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pridecols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 21 February 2014

Despite it's great location for transport, food and shopping, this Travelodge certainly has let itself down in terms of customer service in comparison to others I've stayed in. For a 5 night stay we never had our sheets changed once (which is supposed to happen on the 4th day) which I could tell from what appeared to be a nail polish stain from a previous customer. Although we were given two room keys, at least one every day did not work, and the repetitive returns to reception were both irritating and without apology for inconvenience from the staff. On our final day, housekeeping decided to attempt to come in to clean the room at 10, despite our checkout being at 12pm, which at least the manager agreed should not have occurred, aswell as provide the extra towels that had for some unknown reason been removed from our rooms on the previous day's clean. Having been told by the website that this Travelodge had been recently updated, I would have assumed that putting a lock on the bathroom door would've been nice, or a least make sure the door could close sufficiently - the fact that I could fit my whole hand through the gap underneath the door suggested that the update was more to do with curtains and bed runners than anything else. Overall, staff did not make any effort to make the place a pleasant stay and I will definitely choose to stay elsewhere in future.

Room Tip: Try somewhere else as this Travelodge is terrible!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reviewnewbie_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Nicolas from Customer Services at Travelodge Cardiff Central, responded to this review, 26 February 2014
We are deeply sorry to learn you were disappointed with the level of service during your stay reviewnewbie_84. Our cleaning staff are required to follow a strict routine in ensuring the preparation and servicing of all our rooms and are expected to change the sheets on the third day of a guest’s stay with us. Similarly, these strict routines are also expected to be followed in making sure that our rooms are cleaned to our high standards. All aspects of our customers’ experience are of the utmost importance to us, with a high emphasis on customer service, therefore we are also very sorry to learn that you were unhappy with the attitude of the staff. We’d like to be able to contact you to find a resolution so please could you visit our website and select the Contact Us button to tell us more and when doing so please indicate you have left a TripAdvisor review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Rhondda, Wales, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 20 February 2014

Cardiff central Travelodge is truly awful. From the moment we walked in it felt 'off' compared to the other Travelodges we have stayed in previously. We have stayed in Travelodges in Merthyr, Bristol, Birmingham before and none of them had such low standards as this.

The staff at the reception desk were glum faced and gave short blunt replies to us on arrival. The outside of the building looks like it needs a good pain and the front entrance is tiny and crammed in next to some pubs and such.
The room was decorated in the very old travelodge décor not seen in most of them any more. The desk was damaged, the carpets were stained and the doors had dents and scrapes all over them.
There was lots of noise coming from the street below due to it being near all of the pubs and clubs. A weekend stay is definitely not recommended!
Breakfast was not much better either as even though the food tasted good and it's great value for money. The staff were slow with nobody appearing behind the bar for at least 20 minutes and the 'all you can eat' buffet trolley was not regularly refilled with food meaning we had to wait for extra sausages and eggs.

Travelodge is a great value stay but just don't stay at THIS one. Go for Cardiff Bay's Travelodge that's just undergone a refurb. Much better :)

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinniMallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
1 of 5 bubbles Reviewed 20 February 2014

recently stayed at travelodge cardiff central which is above a nightclub so is not a quite hotel. after a night out we returned to hotel and was just having a chat in our room when manager came up and threatened to throw a group of girls on the street if we didnt stop talking he then escorted some of the girls to there room and told them to go to sleep thing is cant sleep as noise from outside is so LOUD

  • Stayed February 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Jodie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Dianne from Customer Services at Travelodge Cardiff Central, responded to this review, 2 March 2014
We're sorry to learn of your disappointing stay Jodie C. Our hotel staff are expected to monitor noise levels in our hotels to ensure our customers get a good nights sleep and they are are expected to politely request for our customers to keep noise to a respectable level. We would like to apologise for your disturbed sleep due to noise from outside of the hotel, we do try to reduce noise in our hotels by having insulated walls and double glazing. Unfortunately due to the central location of the hotel it may not always be possible to completely prevent noise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 February 2014

I stayed at cardiff central travel lodge valentines night and had a warm friendly welcome. The hotel has had a refurbishment and all decor is up to date clean and tidy. Beds were comfy and room was lovely and warm.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Lydia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweden
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 14 February 2014

Excellent Travelodge. Well maintained and with friendly staff. Situated next to a Wetherspoon with the best ever rump steak in the UK. Even had free WIFI in the room, though with some restraints. This Travelodge is only 2 minutes slow walk fron Cardiff Central Railway station. A lot of bars and nightclubs very Close on both sides of the street. Will definitely return here on my next Cardiff visit!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank SwedishFootballFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Cardiff Central

Property: Travelodge Cardiff Central
Address: Imperial Gate, St Mary's Street, Cardiff CF10 1FA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Wheelchair access
Hotel Style:
Ranked #40 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Travelodge Cardiff Central 2.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U. and Travelodge Hotels Ltd so you can book your Travelodge Cardiff Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Cardiff Central Hotel Cardiff
Travel Lodge Cardiff
Travelodge Cardiff Central Wales

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