Driving up to the hotel for a wedding, we were getting excited and patted ourselves on the back for picking such a beautiful place to spend the night.
The gentleman on reception was not particularly helpful or indeed friendly. Directions to our room were vague. The first door we opened led to...well... a brick wall.
Our room itself consisted of beautiful views of the gardens, horrible furniture, past it fittings, MOULDY COVING!, a bathroom with fungus growing, broken tiles, an ancient bathroom suite and a toilet that was set up on a piece of ply and 'silicone painted' by a five year old with anger issues.
As a plumber, I visit many bathrooms and had this been a customers bathroom I would have laid down a dust-sheet to stop my shoes from getting dirty.
The room was obviously not to the liking of the flies aswell as several of them had hurled themselves at the window in an attempt to escape.
As it was my cousins wedding reception and the receptionist had made clear his stance on customer service, I decided not to complain that evening but leave it till the morning.
After a poor breakfast, just poor, nothing especially wrong, just not what you would expect for a room that retails at £180 a night, I explained the situation to the receptionist (this time a lovely, helpful lady), she apologised on behalf of the hotel and also agreed to let me stay an extra hour so that I could watch the rugby.
I left the customer comments sheet which outlined the above, along with my contact details and have not received a reply.
I have a horrible feeling that behind the first door/brick wall there is the cleaner and plumber crying to be let out so that they can do their job.
I have stayed in several Best Westerns now and this is only marginally better than the The Priory in Bury St. Edmunds.
During our stay in the region, we stayed at 4 different lodgings and all were 10 times better.
- Official Description (provided by the hotel):
- Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, Agoda, Odigeo, HotelQuickly, Evoline ltd and Cancelon so you can book your New House Country Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Cardiff
- Cardiff Best Western
- New House Country Hotel Cardiff, Wales