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“My Stay at Best Western New House Country Hotel”

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New House Country Hotel
Ranked #4 of 76 Hotels in Cardiff
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“My Stay at Best Western New House Country Hotel”
5 of 5 bubbles Reviewed 28 February 2014

I have stayed at the New House Country Hotel on many occasions. The reason for staying is that the staff are extremely friendly and show care for their guests. The rooms are clean, the food is great and the view of Cardiff is not to be missed. Parking is easy and just of the motorway.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 6 March 2014
Dear Reviewer

Thank you for you kind words regarding your most recent stay at the hotel, we do pride ourselves on a warm Welsh Welcome, and I look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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540 reviews from our community

Traveller rating
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    8
See reviews for
100
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 February 2014

I have stayed here a couple of times now and I love the character and the food is very good. All the staff are very friendly. Breakfast is cooked to order, which is a rarity these days, and there is a good selection at breakfast and also on the dinner menu. Everything I had to eat on my 4 night stay was delicious!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Victoria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 6 March 2014
Dear Reviewer

Thank you for taking the time to write sucha a lovely review regarding your recent stay at the hotel. I look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

The hotel is set in lovely grounds with very welcoming staff. The room was lovely and comfortable and just what we wanted for a getaway weekend. The breakfast was plentiful and tasty. Would definitely stay again

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank 64anitah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 26 February 2014
Dear Reviewer

Thank you for taking the time to leave such a lovely review regarding your stay the hotel, I do hope we will see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
high wycombe
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

What a find! a beautifully located hotel with great views over Cardiff Bay. A real old country house retreat with comfy lounge areas, fabulous local food and best of all, ALL of the staff were smiley , helpful and made us feel very welcome. Faultless. We will be back. Thank you.

Room Tip: Rooms at the front with a balcony for great views.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank birthday49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 27 February 2014
Dear Reviewer

Thank you for taking the time to write such a lovely review regarding your recent stay at the hotel, I do hope we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 23 February 2014 via mobile

We stayed here for one night in Feb travelled from Manchester and was absolutely chuffed to bits,beautiful views what a hotel rooms were fabulous big spacious and very comfortable,staff were lovely friendly and nothing was too much trouble we ate in the restaurant and the food was delicious 3 course meal just short of 27 pound and worth every single penny we couldn't fault anything ,room , food and staff excellent we will definitely be going back.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Casbat39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 27 February 2014
Dear Reviewer

Thank you for taking the time to write such a lovely review reagrding your stay at the hotel, I do hope we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

I stayed at this hotel over valentine’s weekend and every part of my stay was lovely! From meeting the first lady at reception the service from the staff was brilliant the whole time. The room was clean and tidy and spacious with a huge bed! We had a downstairs 'garden room' with a little terrace and a beautiful views all over the city and some sheep! We stayed at the hotel on the Saturday night for dinner. I was told we could have the set valentines menu from the night before. Lots of choice which would suit everyone so I was happy with this. The food was lovely and staff very attentive and we finished with coffee in the lounge. Only disappointment was the valentines menu said we would have a glass off bubbly to start and also some sorbet between courses which we didn’t get and still had to pay the full set price for. Wasn’t a problem just would have been nice to top it off. Would recommend and would visit again!

Room Tip: Garden room well recommended :)
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 27 February 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent stay at the hotel on Valentines weekend. I am glad you enjoyed your meal but disappointed you did not receive the full advertised package on the menu, if this had been mentioned we would have gladly provided the missing extras! I do hope you will be back to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reigate, United Kingdom
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 bubbles Reviewed 21 February 2014 via mobile

We were in the area researching prospective wedding venues & made an appointment to meet the hotels wedding coordinator & look around after viewing another nearby possibility Castell Coch. Sat nav told us we were only a few minutes away so it appeared to work quite well. At least on paper it did... Sat nav told us we had reached our destination at the postcode given for the property when we were on the M4 & we spent the next 15 minutes driving around looking before finally stopping to ring the hotel to warn them we wouldn't be able to make it. Instead of sympathising with our plight & offering us alternate directions to help us find them we were told off because apparently "its all on the website" & we should of used an alternative postcode. I'm quite sure it is on their website, but as we had just travelled over 250 miles & had lots of places to see we could be forgiven for not remembering every last detail of every venue we were intending to visit. Anyway, the info we had printed out from the internet & correspondence from the hotel had no such advice on it.. Oh well, scratch that one off the list. Our wedding plans do not include being patronised by someone having a bad day!

Stayed February 2014, travelled as a couple
Helpful?
2 Thank tsnfirestorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 19 March 2014
Dear Reviewer,

Thank you for taking the time to leave us your feedback, we value all feedback both the good and the not so good as it is only with this that we can further improve the service offered to our guests.

We are extremely sorry that the directional information given did not bring you all the way to the hotel, we are aware of post code problems when using satellite navigation and we have tried our utmost to have this resolved by Royal Mail but unfortunately to no avail. We do have a range of directional and satellite navigation available on our website, telephone recorded message & on all correspondence from the hotel including email signatures.

We do hope your experience will not deter you from considering the New House Country Hotel for your Wedding venue and should you wish to make an appointment for a return visit I would be delighted to speak with you personally. To arrange this please contact me on 02920 520280.

Many thanks,

Stephen Banks
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New House Country Hotel

Property: New House Country Hotel
Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Priceline, Agoda, Odigeo, Evoline ltd, Cancelon and HotelQuickly so you can book your New House Country Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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