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New House Country Hotel
Ranked #2 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed 20 April 2014

The new best western hotel was a joy to attend and had a five star room and the beds were so soft but the best room was room 28.An exquisite experience to many of us at the family very high class it serves breakfast and has a bar the receptionists were very nice and so were the waiters for a moment I thought I was in a mix up of France Italy and Wales so it was brilliant.

  • Stayed: April 2014, travelled with family
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1  Thank Ibrar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 27 April 2014

Dear Reviewer
That you for your lovely review, we look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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524 - 530 of 738 reviews

Reviewed 20 April 2014 via mobile

We stayed one night for a wedding. The room was bigger than expected and well looked after. Sofa, TV, big bathroom.

Views over Cardiff were amazing.

Only negative was the surly service at breakfast - clearly the waitress didn't want to be there. Other members of staff very helpful and pleasant.

Stayed: April 2014, travelled as a couple
1  Thank Antony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 27 April 2014

Dear Reviewer

Thank you for taking the time to write a review.
I am very pleased to hear you enjoyed your stay with us, I am sorry to hear that the service at breakfast didn't live up to your expectations. It is only with these comments we can improve.

We look forward to welcoming you back soon

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Reviewed 16 April 2014

Arrived here sunday afternoon the sun was blazing an absolute gorgeous day. The gardens and view across the the valley to cardiff bay are stunning. sat in the outside seating area and enjoyed the afternoon with a few ales. There was a group of young children sitting on the lawn practicing singing. Life could not have been better.
I was given a free upgrade to a room with a four post bed and a balcony with the same views across the bay.
My evening meal in the restaurant was faultless. The cherry on a very fine cake.
Will definitely be back soon.
Well done new house country hotel top marks

  • Stayed: April 2014, travelled on business
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Thank Mickey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 27 April 2014

Dear Reviewer

Thank you for taking the time to write your review and your lovely comments about the hotel.

We look forward to welcoming you back at the hotel very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

Nice hotel and location, countryside confort. Helpfull staff, good restaurant, services and breakfast. Do not hesitate to go there if you want a quiet place to rest in a charming location. I'll book again !

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western GB
1  Thank PEPSIKEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 9 April 2014

Dear Reviewer

Thank you for taking the time to write a review regarding your recent stay, I do hope we will see you again in the future.

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Reviewed 6 April 2014

Eight of us attended one Saturday afternoon for treat for Mother's Day. We arrived just ahead of a wedding, shown to our table asked tea or coffee, opted for tea, two of our group not tea drinkers so had coke as no fruit teas offered. Two cake stands and two plates of sandwiches brought to the table to which everything on the table was on top of everything, no telling what the sandwiches were, we had to find that out ourselves, the cakes and sandwiches were not equally distributed, we had a bite size victoria sandwich, eclair, chocolate case cake and a scone, I'd say three sandwiches each but one other says four. The service wasn't there either we had to attract the waitress for extra pot of tea. Table wasn't cleared, we asked for bill and then had to queue either at the bar with the wedding party or reception, to pay by card. All in all very disappointing day, we felt like we popped in for a sandwich and a cup of tea, the whole afternoon tea atmosphere was lost and it didn't come cheap. Would I recommend this place, definitely not. We did send an email of complaint which was ignored

  • Stayed: April 2014, travelled with family
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3  Thank Taffy130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 9 April 2014

Dear Reviewer

Thank you for taking the time to write a review about your recent visit to the hotel for afternoon tea. I am sorry to hear the service and food did not meet your expectations. Your complaint was received and a reply was sent to you from Mr Oliver Phillips, Deputy Manager, asking you to contact him to discuss the matter. Please do contact Mr Phillips - oliver.phillips@newhousehotel.com as he would like to discuss this with you personally and reassure you that this is not our normal standard.

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Reviewed 5 April 2014

Stayed for one night on a great deal £99 dinner bed and breakfast.
There were three of us and we all agreed it was lovely.
The rooms were spacious and clean, the food was excellent.
We gave booked to return for another get together in October .

Stayed: April 2014, travelled with friends
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 9 April 2014

Dear Reviewer

Thank you for your kind words regarding your recent stay with us at The New House, I look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western GB
Thank davidcrees
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alix S, Front Office Manager at New House Country Hotel, responded to this reviewResponded 1 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about New House Country Hotel

Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price Range: £93 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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