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“Now my first choice hotel for any Cardiff stays”

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New House Country Hotel
Ranked #3 of 73 Hotels in Cardiff
Certificate of Excellence
UK
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Now my first choice hotel for any Cardiff stays”
Reviewed 30 May 2014

I booked 6 x double rooms for Amlin/Heineken weekend. The booking process and all subsequent amendments were flawless. Arrived, all rooms ready and clean. Location is about 5 miles from the town, c.£10-£15 taxi ride - which is worth it. The staff really do go the extra mile e.g. trying to book taxi on Heineken Cup weekend for 12 people. Brekkie is good and wholesome (not exactly a full Welsh). There were two weddings on over the two days - you wouldn't notice. Didn't hear any noise and still loads of staff on. Views are good and hotel easy to find. The little things mattered e.g. free Wifi - really annoys me when hotels charge you £10 a day for basic wifi, fortunately these had free wifi throughout. Without a shadow of doubt, this is now my 1st choice hotel in Cardiff for location, rooms, service, staff and value for money.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave-Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

Thank you for your kind words regarding your recent stay at the hotel, I do hope you enjoyed the match as well! We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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  • German first
  • Russian first
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English first
London
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 29 May 2014

Booked the hotel for a colleague and I as we had a business meeting the next day and due to arriving late booked dinner as well. We were both pleasantly surprised when we arrived by the warm welcome, lovely rooms and the dinner was excellent. All of the staff are really friendly and welcoming and nothing was too much trouble. I will definitely be back and have already said to my wife we should do me for a weekend visit.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

Thank you for your kind words regarding your recent trip to the hotel. I do hope you will consider staying with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
Reviewed 28 May 2014

What a perfect wedding day for our son and new daughter in law (despite the rain) on 23rd May.
The staff were fantastic and nothing was too much trouble for them, especially Tim who helped us out with displaying a recording on the projector in the marquee. Food was great, rooms clean and comfortable and so quiet at night. Everything ran like clockwork so we could just sit back and enjoy the day.
Only slight downside was driving around for 50 minutes trying to find the place with the postcode and being told by the SAT NAv that we had arrived at our destination whilst still on the M4!!
Our thanks again to all the brilliant staff at the New House.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

I am so glad you enjoyed your son's wedding with us at The New House, we do hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 May 2014

went back to the New House for a friends wedding. The wedding was run well by Kerry, Tom and staff. A good day with no complaints. Later the nightman was very busy serving at the bar and making sandwiches single handed and juggled the work load perfectly. One of our favourite hotels with a lot of history.

Room Tip: Get a room with a Cardiff view
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Proudlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

Thank you for taking the time to write such lovely words regarding your recent stay at the hotel, I do hope we will see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 May 2014

A family member hosted his wedding here and the hotel delivered on all fronts. Staff were extremely friendly and the rooms were spotless. The views (despite the rain) were simply breathtaking. We stayed for 2 nights and the breakfast was great, especially as the staff were completely willing to bring it up to the bridal suite for us and the reception itself ran completely smoothly. Big thanks to Tim for how helpful he was in particular! Everyone seemed to want to go the extra mile. Had a brilliant sleep both nights with a very comfortable bed and a brilliant shower. A few guests had an issue with finding the venue due to a postcode problem which could do with being fixed but that was the only tiny complaint I could make at all!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

Thank you for your kind words regarding your recent stay at the hotel, we do hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
Level Contributor
124 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 25 May 2014

We stayed here in room 6 for 2 nights so we could watch the Amlin and Heinekin Cup finals in Cardiff.
It was a little further out than others we have stayed in (a £13 taxi ride to the city centre)
But
* the room was huge
* we had a roofed terrace with magnificent views over the City
* Breakfast was included and was very good
* the staff could not have been more helpful
A very relaxing couple of days

Room Tip: Roon 6 is great
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simongeorgep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 9 June 2014
Dear Reviewer

Thank you for taking the time to write such a lovely review regarding your recent stay at the hotel. I do hope we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 May 2014

Booked for lunch here on the 10th May as it was my Mother's 92nd birthday! When I made the reservation the staff were very helpful, and when I asked for a table by the window....for my Mother... to see the stunning view they were able to accommodate me without any problem!

The menu, although a limited choice was very good! The restaurant staff were great and nothing was too much trouble. Would I come here again...definitely!!

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 25 May 2014
Dear Reviewer

Thank you for taking the time to write such a lovely review regarding your recent visit to the hotel for your Mother's birthday. I do hope we will see you again at the hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New House Country Hotel

Property: New House Country Hotel
Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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