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“Wonderful Sunday lunch”

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New House Country Hotel
Ranked #3 of 73 Hotels in Cardiff
Certificate of Excellence
New Zealand
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Wonderful Sunday lunch”
Reviewed 17 August 2014 via mobile

I am always wary when booking into a Best Western hotel or motel around the world because the quality is so variable. I need not have worried when it comes to the New House restaurant. My wife and I had lunch with friends and the whole experience was excellent. We all chose the 3 course lunch. 3 soups and a tain de trout were the starter choices then two beef and two lamb mains. 2 Eton mess, ice cream and an apple crumble completed our meals. Total of four soft drinks and two beers followed by a coffee and a tea were the drinks choices. The bill came to GBP98. The ambience, service and leisurely pace (our choice, not the waste staff's) were all superb. I understand the hotel accommodation is also excellent. Highly recommended.

Stayed August 2014, travelled with friends
Helpful?
4 Thank Kiwipj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 20 August 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent visit to the hotel for lunch, I am so glad you enjoyed it, and I do hope we will see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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571 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Hove Uk
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 August 2014

In need of a break for a few days, so chose the new House Country hotel, The hotel views were stunning with adequate parking facilities whilst the interior was traditional with appropriate upgrades that gave the rooms a feeling of comfort and refinement. The breakfast offered a splendid variety with adequate polite staff in waiting. The evening meals produced a variety of well presented succulent dishes served by a knowledgeable friendly staff. Our room was also well presented though plugs for hair dryer etc. were not adequate .NOW.. COMES THE BUT..
advice for future customers... check for weddings when booking. During our three day stay we were besieged by heavy based music two out of the three nights with early morning revellers
enjoying the festivities well into the early hours of the next day... Our stay was not the rest we were hoping for.

Room Tip: Check whther weddings have been booked ... How they might effect your stay!.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank judihoveuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 14 August 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent stay at the hotel, and I am glad you enjoyed some aspects of your stay, I am sorry you were disturbed from noise from the function rooms, whilst we do endeavour to keep non wedding guests away from function rooms it is not always possible. I do hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2014

Recently stayed here for two nights with my husband and little son. We had a wonderful time - the hotel is great and the views are fantastic. We will most definitely book again when we next visit the area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
3 Thank Philippa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 14 August 2014
Dear Reviewer

I am glad you enjoyed your stay with us recently and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tiverton, England, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 August 2014

Previous advisers have said this is dominated by weddings and I totally agree but as we attended one there ourselves I can only say that the day was very well organised. The hotel itself is very impressive looking and the rooms were large and comfortable,although we dont think that the pillows were anti-allergy as my husband became very astmatic during the stay, There was no air conditioning and the room was hot, we had the windows wide open to vent them, but it could be noisy if you were an early retirer. Food was excellent for the wedding, but breakfast could have been warmer, and quiet slow at being served, despite only being 6 of us there. The day following the wedding was buffet style(self service), breakfast, which was much better and obviously quicker. The hotel is set in a beautiful location overlooking Cardiff, would definately return

Room Tip: we had room 24 in the annexe overlooking views of Cardiff, lovely, but is close to the marquis. Mos...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank SueH61_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 14 August 2014
Dear Reviewer

Thank you for taking the time to write to write a review regarding your recent stay for a wedding reception held at the hotel. I do hope we will see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014 via mobile

We attended a family wedding in the marquee at one end of the hotel, arriving the night before when another wedding was taking place. Our room overlooked the marquee which meant a fair blast of noise if the windows are open... The rooms were hot in the summer sun and had no air conditioning which meant a choice between blocking the noise or letting the breeze in at night.

The gardens had a lot of broken glass (3 spotted that weren't from our event) and uncollected bottles and glasses (20+) which appeared to be because the staff weren't sent out to clear up from the night before. This is unforgivable where children are playing and we communicated our view to the staff on duty- a waitress was dispatched to do a quick sweep to gather in the remnants afterwards.

The venue had at least one other event on at the same time as ours but is large enough that we weren't aware.

Rooms are clean and bathrooms worked fine. Tea and TV provided. Breakfast is consistent with most best westerns and a reasonable spread of English and continental.

The best thing about the hotel is the view across Cardiff Bay. Outside of the wedding season with guests leaving glass around, it would probably be a decent place to stay for that reason.

Stayed July 2014, travelled with family
Helpful?
Thank 1ian75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 6 August 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent stay with us for a family wedding. It is only with guests comments we can try and improve our service for future guests, we are now looking at what we can do to clear the grounds further from what our maintenance does already.

We do hope we will see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 August 2014 via mobile

Visited for a birthday party. Stayed in Room 4. Lovely large room with double bed, single bed, sofa and still room for a travel cot etc. Gorgeous little terrace outside with views of Cardiff in the distance. Children welcomed warmly everywhere and breakfast was lovely. Only small niggle was that the patio door didn't lock properly. Would definitely stay again.

Stayed July 2014, travelled with family
Helpful?
2 Thank Reederswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alix S, Front Office Manager at New House Country Hotel, responded to this review, 6 August 2014
Dear Reviewer

Thank you for writing such a lovely review, I am glad you enjoyed your recent stay with us. I have passed your comment about the lock onto maintenance.

Hopefully we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New House Country Hotel

Property: New House Country Hotel
Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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