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“This is a great place to stay - newly refurbished”
5 of 5 bubbles Review of The Abbey Hotel

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The Abbey Hotel
Ranked #39 of 76 Hotels in Cardiff
Singapore, Singapore
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“This is a great place to stay - newly refurbished”
5 of 5 bubbles Reviewed 22 August 2011

I was surprised to see some bad reviews on here and I don't agree with them. My stay was great. I had a twin room with a private bathroom (albeit across the hall from my room). Both the bedroom and bathroom were clean and nicely decorated. I understand that the hotel (in reality it's a B&B) has had a refurbishment, so the other reviews are not necessarily a true reflection of its current state. The breakfast was also very tasty (I had the full fry-up). The owners were very nice and helpful and I felt like part of the family by the time I left! Location-wise, it's about a 20 minute walk to the centre of town and the Millenium Stadium. I'll probably stay here again the next time I travel down to see Wales win the rugby!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jonwales30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
bournemouth
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 15 June 2011

Be warned if attending an event or concert at the millennium stadium in Cardiff , make sure you book a room with a chain hotel, as we were charged £140 for a substandard twin room , the place is musty and stale smelling there was no-one around when we checked and were just handed a key to a room by the owners kids..the staircase was ripped and frayed our room was right on the main road no double glazing extremely noisy, the actual tariff is £60 a night which is also vastly overpriced ! Would never go back there.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank suef76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cardiff hotels

Cardiff, United Kingdom
1 review
4 of 5 bubbles Reviewed 7 March 2011

I booked on short notice and arrived after the advertised time to sign in. None of which mattered- I was shown to a fine clean room with ensuit shower & facilities and plenty of toiletries. Even for a Tuesday, the road was very quiet indeed for somewhere so close to the city centre. After a refreshing night, I was offered a full english. If, like me, you're on the wimpy side about breakfast, I recommend Sally's scrambled eggs as fine fuel for the journey home!

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrJWyburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 15 February 2011

Health and safety?? Had to walk down unlit ginnell to room that was obviously an outhouse at some time. Curtains didn't draw properly and show doors didn't shut. En-suite so tiny! Damp, musty smell on entry to hotel, wouldn't want to have seen p0lace before refurbishment! VERY overpriced.
While we were there (2nights) lights in ginnell were out, a leak on landing and cooker broke.
On the positive side staff very pleasant and breakfast good.
Stayed much better places for cheaper!

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarahdean56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgend, United Kingdom
1 review
4 of 5 bubbles Reviewed 3 October 2010

very friendly staff, approachable and helpful, high standards of cleanliness,nice decor, convenient location.No complaints

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helen186458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham St Anne's, United Kingdom
1 review
4 of 5 bubbles Reviewed 27 September 2010

Stayed here for a weekend with my friends. I am unsure whether the hotel has been taken over, however you could not have asked for friendlier staff, if it hasnt i am baffled as to why there have been bad comments on this site. Our rooms were clean and spacious and the location was perfect. We were in the bustling city centre within 5-7 minutes of walking and can i say what a fantastic city. Due to my clumsiness I had to ask for clean bedding (spilt my foundation..oops), this was no problem for the manager who even made the bed for me.......above and beyond the call of duty i would say. Would definitely recommend this hotel (B&B)

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maddyg82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 24 March 2010

Thread bear carpets on the stairs, fraying carpets in the room. The twin room we booked had inadequate heating - had to ask for an extra duvet for the second night. Poor quality furniture and dirty, badly fitted valance sheets. Dirty quilts, dubious stains on the bathroom bin & curtains and scuff marks on the walls. Only a single bulb working in the overhead light which I can only assume was due to water damage judging by the marks on the ceiling around the light fitting. Cobwebs on the ceiling and around the top of the (very dirty) curtains. Hole in the rather thin bath towel and badly cleaned glasses and mugs. The single room had similar - dirty bed sheets, exposed wiring, tangled electrical cables and a bathroom window which didn't close properly. Dirty cutlery at breakfast (once we eventually got a seat). Not enough seating in the breakfast room, had to queue! Not a nice cooked breakfast, ran out of orange AND apple juice, awful tea. And when we dared to complain were threatened with being kicked out of the B&B and told that no-one else had complained (despite hearing on the way down to breakfast that someone had a broken bed and another was checking out early). Terrible accommodation and even worse customer service. Disgusting.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank design77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Abbey Hotel

Property: The Abbey Hotel
Address: 149-51 Cathedral Road, Cardiff CF11 9PJ, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Free Parking
Hotel Style:
Ranked #39 of 76 Hotels in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Abbey Hotel 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
Abbey Hotel is a small and independently run hotel with masses of personality and charm. Following a recent change of management and comprehensive refurbishment programme the Abbey hotel is quickly building a reputation as trendy and modern customer service driven boutique and lifestyle hotel. The Abbey hotel's unique style of service derives its ethos and savvy approach to customer care from recognition and understanding of the greatly differing needs and dynamics of the individual traveller. We take the view the traditional custom and practice approach to accommodation services is outdated and rigid and is no longer convenient nor desirable for many travellers and visitors to the equally dynamic evolving and culturally rich City of Cardiff. We believe that personality and a unique, memorable experience are what really matter when you, your friends and family are travelling.We pride ourselves on striving to deliver the warm, friendly and more personalised service that often the larger chain hotels are unable to provide. The decor is elegant,glamorous, vibrant and unique in design. Guests are encouraged to make use of all reception areas and the bright and clean dining room is made available to guests for dinning at all times should they wish to order evening or late night takeaway. Every effort is made to ensure bedrooms are warm cosy and ready for your arrival, day or night. There is no traditional Front Desk check-in formality. Check-in is usually conducted in the lounge or dinning area where guests can relax, chat with staff and other guests whilst enjoying a welcoming cup of coffee. Our informal approach is, once again designed with you in mind,allowing opportunity to gather information on local dining,shopping and places of interest. Hosts are happy to offer assistance with directions, dinning reservations and booking of timely transport. All the little things that can often be difficult and daunting when you are unfamiliar with a City. No restricted check-in. We offer a unique, bespoke and hugely convenient 'on the go' system of check-in. This allows guest with reservations to check in by simply messaging,emailing or calling hotel with expected time of arrival. We will provide you with details of your room,a unique door code that will allow entry to the hotel at any time of day or night.Guests can use take this opportunity to discuss any specific requirements you might have during your stay. At the Abbey our working practices really are all about you and why the Abbey is becoming the preferred place to stay, whatever the nature of your visit to Cardiff we aim to fulfil every respective individual need. So if a bespoke accommodation experience, delivered in a warm, welcoming and informal manner is what you're seeking, look no further. Please note we are in process of updating our images and some images of hotel were taken prior to refurbishment and do not reflect the current significantly improved style and design standard of interior. Please feel free to call if you require any further information. ... more   less 
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Also Known As:
Abbey Hotel Cardiff
The Abbey Hotel Cardiff, Wales

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