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Mercure Cardiff Holland House Hotel and Spa
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Reviews (2,737)
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Reviewed 3 January 2014

Brilliant stay, really enjoyed myself. Checking in was straightforward and the spa facilities were great. The staff were helpful and friendly. The room was comfortable and very clean. Good quality food also.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
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Thank tez j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 20 January 2014

Happy New Year - We were so pleased to read you had a 'Billiant stay', thank you for posting your review!
The team were thrilled reading your great feedback, especially our chef, he so likes getting a mention....


Many thanks again and we hope to see you again in 2014

Kind regards

Marisa Morteo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Stayed here for a night with my friends as we went out for my birthday! We also booked in for the spa which was absolutely lush and a great treat for the celebration. The hotel in right in the middle of the city and there's barely any need for taxi if you're planning on going anywhere on the highstreet. The staff were great and helpful and when we asked their opinion on where we should go that night. Food was good (and needed) the next morning.
All in all, great service and location. Will come again on my next night out in Cardiff.

  • Stayed: November 2013, travelled with friends
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1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 20 January 2014

We were all pleased to read you enjoyed your stay with us and had a great night out in Cardiff!
We are lucky to have a very relaxing spa and offer some great treatments- hope you took full advantage!

Sincere thanks for posting your comments and do keep an eye out for our latest offers as we look forward to welcoming you back.

Kind regards

Marisa Morteo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 20 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 2 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 December 2013

We booked an overnight spa break. We arrived early to use the spa facilities, on checking in we were informed our room was not ready. It did say on our confirmation check-in was 2pm but its worth trying as sometimes the rooms are ready. 2pm came and our room was still not ready so we were given an upgrade to another room. The reception staff were very polite and attentive Our room had fantastic corner panoramic views, was very spacious and the bathroom had a separate shower and bath which was a surprise, although we did find the room quite cold. The spa treatment and facilities were lovely. It was surprising to find that under 16's were allowed to use the sauna/steam room if accompanied by an adult as all other spa's we have visited don't allow under 16's to use some spa facilities. The evening meal was of good quality and service by the restaurant and bar staff was excellent. My husband did not like any of the starter choices and on asking he was offered other alternatives. We do think that there could have been more choice for evening meal rather than a set menu, but this could be due to the time of year we visited. There was a good choice at breakfast and again the food was lovely. All the staff we encountered were polite and friendly, we would recommend and stay in the hotel again. We have given 5 stars as nothing detracted us from enjoying our stay and the room upgrade was unexpected but a great gesture of customer service.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank MissChatterboxWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 2 January 2014

Wow, thank you so much for your feedback. We are all so pleased you had a relaxing stay with us and have given us 5*.

We hope to see you and your family again soon

Kind regards

Marisa Morteo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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