I was arranging a hen weekend and decided to stay at this hotel so we could use the spa facilities.
Due to us having an odd number I wanted to find out if they could do rooms for 3 people so no one was on their own. I also wanted to find out if all the rooms would be close together so I phoned the hotel 2 weeks before our weekend. I was told by the reception staff that they did not do rooms for 3 people and we would have to pay a surcharge on the single occupancy room. I was also told that as they only have a small number of twin rooms on each floor we would not be able to get rooms close together. I was a little disappointed but it wasn't too much of an issue - apart from the surcharge. When we arrived at the hotel and allocated our rooms, we realised that we were in fact all together on the same floor and all next to each other - bonus! The room I was given had a double and a single in it, perfectly capable of fitting 3 grown adults so I was a little annoyed that I was given incorrect information. Fortunately one of the girls dropped out at the last minute so we didn't end up paying the surcharge but I was a little annoyed that we were given incorrect information which would of resulted in paying the hotel more money when we clearly didn't need to.
After all that said, the rooms were very spacious and clean, the bathrooms were lovely too with a powerful shower and we all thoroughly enjoyed the spa.
Its a fab hotel but be careful when booking for groups at they will give you the wrong information to try to get more money from you.
- Official Description (provided by the hotel):
- A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more less
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- Also Known As:
- Mercure Holland House Cardiff Hotel Cardiff
- Mercure Holland Hotel Cardiff
- Accor Holland Hotel Cardiff
- Holland House Hotel Cardiff
- Mercure Cardiff Holland House Hotel And Spa Wales