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Mercure Cardiff Holland House Hotel and Spa
Ranked #13 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed 13 July 2014

My daughter and I got a great deal on rooms with great facilities (bath and shower, massive bedroom), and fine views out over Cardiff city and down to the sea. Parking in the basement makes life easy. Breakfast at £16 each list price was a bit steep, but a £10 deal made it better value.

Room Tip: Higher floors will have better views !
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank paulstaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

We're so glad that we could make both of your stays enjoyable and great value!!

Look forward to seeing you again soon.

Warm Regards,
Sean Turton
Deputy General Manager

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1,435 - 1,441 of 2,593 reviews

Reviewed 12 July 2014 via mobile

Lovely hotel close to city centre conveniently located. Picked a superior room this had fantastic views of Cardiff and the Bay, will defo opt for this next time!! The restaurant had a nice breakfast with plenty of choice this was buffet service. Oh must compliment the Spa and Pool, great facilities and a nice Gym as well.

Stayed: July 2014
Thank JohnAmmanford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

Thank you for your great review and we're pleased you enjoyed your stay.

We look forward to welcoming again when you return.

Warm Regards,
Sean Turton
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

I was arranging a hen weekend and decided to stay at this hotel so we could use the spa facilities.
Due to us having an odd number I wanted to find out if they could do rooms for 3 people so no one was on their own. I also wanted to find out if all the rooms would be close together so I phoned the hotel 2 weeks before our weekend. I was told by the reception staff that they did not do rooms for 3 people and we would have to pay a surcharge on the single occupancy room. I was also told that as they only have a small number of twin rooms on each floor we would not be able to get rooms close together. I was a little disappointed but it wasn't too much of an issue - apart from the surcharge. When we arrived at the hotel and allocated our rooms, we realised that we were in fact all together on the same floor and all next to each other - bonus! The room I was given had a double and a single in it, perfectly capable of fitting 3 grown adults so I was a little annoyed that I was given incorrect information. Fortunately one of the girls dropped out at the last minute so we didn't end up paying the surcharge but I was a little annoyed that we were given incorrect information which would of resulted in paying the hotel more money when we clearly didn't need to.
After all that said, the rooms were very spacious and clean, the bathrooms were lovely too with a powerful shower and we all thoroughly enjoyed the spa.
Its a fab hotel but be careful when booking for groups at they will give you the wrong information to try to get more money from you.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pezette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

Dear Pezette,

We appreciate you taking the time to provide us with feedback on your recent stay.

You are right in that some of our rooms can accommodate 3 adults however the rates are always based on twin occupancy hence the surcharge. I apologise for any confusion when this was explained to you.

I'm glad that you all had a great time whilst you were here and hope that you have a chance to return soon.

Warm Regards,
Sean Turton
Deputy General Manager

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Reviewed 12 July 2014

This is a very good hotel for the price. Cardiff is, on the whole, relatively expensive for weekends away. This place is by no means cheap but when you compare it to the other hotels in the area for similar money it has a really good quality gym and spa and a good sized swimming pool. its close to the city centre (<5 min walk to top of Queen Street) and has on site parking if required (£15 per 24 hrs I think).

The room was very clean, spacious and the hotel in general was very well kept.

The reception area is very nice, although when checking out there were only 2 staff on and they were a little overrun meaning we had a little wait. We didnt eat or drink at the hotel so cant comment on food.

All in all this is a great hotel with great amenities and we would return if we were in Cardiff again for the weekend.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank CRG_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

We very much appreciate you taking the time to review of hotel. I'm glad you felt we offer great value and £12 for overnight parking is one of the best prices you'll find in town.

We hope you get a chance to return for another relaxing weekend in the very near future!!

Warm Regards,
Sean Turton
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Nigel G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 July 2014 via mobile

My wife and I have visited this hotel at least once a year for the past 5 years, we absolutely love this hotel, the staff are fantastic, the location is fantasic and the hotel facilities are fantastic, we travel from Manchester to spend some quality time in this fantastic city, cannot fault anything 10/10....

Stayed: July 2014, travelled as a couple
Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

Hello Chris G, we're glad to hear you both enjoyed your stay again this year and appreciate you coming back to our great city.

Look forward to seeing you back next year!!

Warm Regards,
Sean Turton
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

My husband and I came to cardiff for our anniversary I booked this hotel back in January and wow what a hotel. on arrival was told we'd been upgraded bonus one word to describe our visit amazing!! Hotel was spotless and the staff really friendly would highly recommend this hotel. Magnificent views of the city from our rom (802). Will defiantly be returning. Thanks for a wonderful weekend

Stayed: July 2014
2  Thank Eminen24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean T, Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded 26 July 2014

Thank you so much for your review and it was our pleasure to look after you both on your anniversary.

We hope you get a chance to return soon!!

Warm Regards,
Sean Turton
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range: £63 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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