Stayed here overnight with a friend whilst visiting an event at the Millenium Stadium.
Room was very nice, had an upgrade due to a little problem at check-in. Lovely 14th floor room with nice views and very clean.
Ate in the bar area and had a few drinks. Not cheap, as expected, but service was ok and food quality was good.
Parking was under the hotel. We 'just' managed to squeeze in but be aware that the entrance to the underground car park is very tight if you have a wide car!! You also get charged by the hotel for parking here!!
Location was good. About a 10/15 min walk to the stadium.
Only issue was at check-in and check-out. At check-in we were told that our booking was for a double, when it had been for a twin. After showing the confirmation, which I had luckily taken with me, they upgraded our room as no other twins were available apparently. Sorted but still an error.
Then, on check-out, the room rate charged was incorrect (too expensive). I pointed this out, but the lady on reception insisted that the rate was correct. I had to then find out my confirmation yet again to prove the point. At this, the rate was changed and the bill re-issued. No apology though, no 'Have a Good Day, hope that you've enjoyed your stay...' -- just a frosty goodbye.
So overall a very good stay, nice hotel in a decent location but reception/ booking could be a little better and more friendly.
- Official Description (provided by the hotel):
- A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more less
- Reservation Options:
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- Also Known As:
- Mercure Holland House Cardiff Hotel Cardiff
- Mercure Holland Hotel Cardiff
- Accor Holland Hotel Cardiff
- Holland House Hotel Cardiff
- Mercure Cardiff Holland House Hotel And Spa Wales