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“Delicious breakfast, wonderful view, luxurious”

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Mercure Cardiff Holland House Hotel and Spa
Ranked #12 of 73 Hotels in Cardiff
Certificate of Excellence
Strasbourg, France
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Delicious breakfast, wonderful view, luxurious”
Reviewed 4 May 2009

Delicious breakfast and great service.
Wonderful view from 1403.
Lovely suite.

  • Stayed August 2007, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EuroConnoisseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (479)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Cheltenham UK
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 April 2009

I agree with most of the other comments about the hotel. Helpful staff, great location, generally very clean and a great view from the 14th floor. Breakfast was very good with a great choice and good service (mostly self service though). The one poor area was the restaurant for dinner. Bar prices are very high and the waiters spoiled what could have been a pleasant meal. The food was quite good and a reasonable choice but our order was not taken down properly and the wrong main course served. The steamed pudding ordered for dessert was served uncooked but on a very hot plate - how do they manage that? We ate out on the other evenings (take a taxi to Mermaid Quay).

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crispin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire, England
Level Contributor
119 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 23 April 2009

We were here for two nights and we enjoyed them immensely. Location is excellent, the rooms (we were on the 14th floor) are excellent with fantastic views across the city to Cardiff Bay in one direction and the mountains in the other. The staff were immensely helpful -- nothing was too much trouble. It's a gem. If you're staying Sunday night, you need to know that the restaurant is closed, but there are good meals in the bar.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bagster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 23 April 2009

I've stayed here a few times. The hotel used to be an office block and still has a bit of a look & feel of one. The benefit is that there is plenty of space in the public areas and every room has a huge expanse of windows. The rooms all have a nice bathroom with separate bath tub & shower. Unfortunately the room I stayed in had not been refurbished and is starting to show signs of age - the bathroom was looking a bit grubby, the walls & furniture are marked. On the plus side, the room rate (booking direct with the hotel's website) was the cheapest yet with breakfast included. Staff were very efficient and friendly.

There is secure parking in the basement (£12 for 24hrs) with the entrance hidden round the back of the building. You can catch a train to Cardiff Bay from the station 5 mins walk from the hotel - trains every 12 mins (until midnight), journey takes 4mins!

This hotel is still a good option if the rates are good.

Stayed April 2009, travelled as a couple
Helpful?
Thank John_in_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2009

Very nice hotel and excellent spacious room overlooking Cardiff. Lovely big windows with great view but needed cleaning. King bed spacious. Beautiful bathroom. Spa facilities disappointing. If you want a massage book before you get there as they could not fit me in over the four days that I was staying. Minor point but teabags and biscuits not replaced each day. Also poor choice of tv channels!

To get to Cardiff Bay catch the train at Queen's station on Station road. Only £1.80 return. Parked at local multistorey which was £25 for 3 days.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SianD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 April 2009

The hotel isn't very pretty from the outside but seeing as there are no boutique hotel options in Cardiff we settled for the Mercure as previous reviews on this site mentioned the views. We asked for a room as high up as possible and we were very surprised that our standard room was so big. 1403 is located on the front left hand side corner on the 14th floor and the floor to ceiling windows gave us 180 panoramic views across Cardiff, you could even see the English shoreline!

Top tip - if you can be bothered to top up the pay and display every 10 hours (free after 6pm - charges start at 8am Mon-Sat and 10am on Sunday) you will save a packet. We paid £3 for every 10 hours...£9 from Sat - Mon whereas the hotel will charge you £12 a day/night, so we would have had to pay £36. Take the turning to the left of the hotel and park in the long stay parking bays.
The room was quite tired and the cleaner had not made much effort to make the bed very well and they only give you one flapjack with the teas and coffees which is a bit stingy! Our shower was freezing cold but once reported to reception it turned out the dial was back to front, so cold was hot and vice versa. A really nice touch is the radio/tape player which has speakers in the bathroom (amazing acoustics!). For £90 a night the size of the room was very good value. We had breakfast in the room one morning which was £16 each we seemed too expensive.

Very well located, just 5 mins walk to the shopping areas and CIA.
We didn't have time to try and pool and spa.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phunkstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2009

I recently stayed in this hotel and was pleasantly surprised! This is one of the best hotels I've ever stayed! Despite that I arrived earlier than 2 pm, I was given a room and an upgrade. The staff is very polite, informative, cheerful, pleasant, friendly, and professional! I stayed on the 9th floor with superb views of Cardiff. The room was immaculety clean and spacious. The decoration is up to date and the shower is stroong! Room service is fast! The jacuzzi, pool, steam room and sauna are open from 6 in the morning 'till late at night. All common areas are clean, discrete and relaxing. The gym is modern, fully equipped. They also offer massage, and certain treatments but I had no time to take advantage of it.
It's also worth mentioning the very good location of the hotel...5 minutes from the main shopping area (Queen Str), 15-20 minutes from the train station (around £5 taxi fare), 10 minutes from Cardiff City Hall, 15 minutes from Cardiff Castle.

This hotel will certainly be the first one in my list of preferences next time I stay in Cardiff!

ps: There were some negative points that I'd like to mention...although they were overshadowed by the good points.
- the mattress needed changing! At some points you could feel the strings.
- there was no window and the air condition made the air somehow dry. Also, I believe that the air condition was quite loud.
- my room was very close to the elevator and you could hear the noise when it was going up and down. I called reception and they offered to give me another room.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vandasard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Property: Mercure Cardiff Holland House Hotel and Spa
Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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