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“Large venue”

Motorpoint Arena Cardiff
Ranked #26 of 159 things to do in Cardiff
Attraction details
Pontypridd, United Kingdom
Level Contributor
40 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Large venue”
Reviewed 5 July 2014

Stairs at the entrance but fairly easy access after. Went with family that had walking difficulties, but was able to access seats on the balcony. Lovely venue, viewing not too badly restricted but best from the back. Lots of events going on, good variety too

Visited November 2013
Helpful?
1 Thank Shazza702307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MotorpointArenaDiff, Front Of House Co-ordinator at Motorpoint Arena Cardiff, responded to this review, 25 July 2014
Hello,

Thank you for taking the time to write in about your great experience at the venue.

As a venue we pride ourselves in our ability to care for those with difficulty.

For access we have a live access ramp at the front of the venue leading to the balcony lifts to ensure visitors do not have a long walk ahead of them. We also have designated stewards on each end of the foyer to lend a hand with anything if needed.

We thank you again for your lovely review.

Thank you
Gabrielle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
33 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Great, central venue, need more space to dance”
Reviewed 28 June 2014 via mobile

Went to this venue with family. We saw Dolly Parton and had a fabulous time. The venue was well organised and is incredibly close to restaurants/coffee shops and the train station. There is also a large car park for those driving.

We were sat at the back and so we were able to easily stand and dance. However we noticed some heated arguments around us from others that could not. It wouldn't hurt to have a standing room only area or an area set aside for those who wish to dance. Whilst the arguments didn't directly affect us, they were a little off putting.

Helpful?
1 Thank Helen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MotorpointArenaDiff, Front Of House Co-ordinator at Motorpoint Arena Cardiff, responded to this review, 25 July 2014
Hello Helen,

Thank you for your lovely review regarding your visit to the Dolly Parton concert here at the arena.

I am glad you had a brilliant time and loved Dolly as much as we did.

As a venue we are just an empty shell to all visiting productions.

Each tour will decide what layout they would like to go on sale with such as a standing, seated, standing and seated or a short hall layout.

All patrons are allowed to stand and dance in their seated area and this is mentioned at the back of every ticket in the terms and conditions.

However the venue does not allow patrons to stand and dance in the aisles as these are fire-lanes and could cause obstruction if the venue has to go into a evacuation procedure.

I hope this clears things up a little for you and I am sorry if this somewhat caused a distraction to you.

We thank you again for your review.

I hope we see you again soon at the arena.

Thank you

Gabrielle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Talgarth
Level Contributor
21 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Brilliant venue”
Reviewed 26 June 2014

Excelently located in the middle of Cardiff, facilities good and close to many bars, restaurants and hotels

Visited June 2014
Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MotorpointArenaDiff, Front Of House Co-ordinator at Motorpoint Arena Cardiff, responded to this review, 25 July 2014
Hi Patrick,

Thank you for your recent review of the arena.

I am glad you enjoy visits to us and we look forward to welcoming you again soon.

Thank you
Gabrielle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
10 reviews
“Fabulous Dolly”
Reviewed 26 June 2014

First trip to Cardiff Motorpoint, to see the fabulous Dolly...great music as you would expect, but didn't think sound v good on the really loud numbers..better on the softer stuff...view sadly affected by the presence of a stupid hanging curtain obscuring the view of the on stage screen which was showing Dolly plus other pics and film...at a cost of sixty pounds and no concessions, this shouldn't happen . Having said that, the booking for the live access suite was easy, the stewards all pleasant and very helpful, parking right next door ...that was all good.

Visited June 2014
Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MotorpointArenaDiff, Front Of House Co-ordinator at Motorpoint Arena Cardiff, responded to this review, 25 July 2014
Hello Diane,

Thank you for your review on the recent Dolly Parton concert at the arena.

As a venue we value all feedback from our visitors.

I am saddened to hear of your disappointment of the sound and viewing of the concert.

As a venue we are an empty shell to all visiting productions who would bring their own sound equipment and drapes so this would be out of the venues control.

Did you raise this concern on the evening to a member of the Front Of House team?
As the team would of tried their best to arrange alternative seats and to look into it as a matter of urgency.

I will ensure I pass on your review to the Dolly Parton production to make them aware and to look into this in more detail to ensure it doesn't happen at other venues.

Thank you for your review and I hope to see you again at the arena soon.

Gabrielle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford Haven, United Kingdom
Level Contributor
294 reviews
119 attraction reviews
common_n_attraction_reviews_1bd8 423 helpful votes
“Dolly Parton Concert”
Reviewed 26 June 2014

We visited the Motorpoint to see the Dolly Parton Concert. The organisation was great we were shown to our seating area and the young attendant said if we have any trouble finding our seats to come back and he would take us! But his directions were perfect.
We enjoyed the show and the exiting was handled as efficiently.
Thanks to all the staff.

Visited June 2014
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MotorpointArenaDiff, Front Of House Co-ordinator at Motorpoint Arena Cardiff, responded to this review, 25 July 2014
John,

Thank you for your lovely comments about your recent visit at the arena for the Dolly Parton concert.

I am glad to hear that the stewards were on hand and a help to you and your party.

I will ensure I pass on your review to the teams.

Thank you
Gabrielle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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