The term "boutique hotel" carries a certain expectation - an attention to detail you wouldn't get in a big chain. At first glance, this place ticked the boxes (apart from my initial arrival, where I had to wait outside ringing the bell for 5 minutes til someone came up from the bar). My room (Number 1) was a good size, had nice toiletries in the bathroom, a wet room shower, a dock for your ipod and an impressive large four poster bed. There was a nice touch in the inclusion of proper coffee and hot chocolate next to the kettle.
So far, great. But as the evening progressed I got more and more annoyed, to the point where I started entering each minor and major annoyance into my phone's Notes app. Here they are, unedited.
Having to wait for the bar downstairs to close before going to sleep - 1.15am on a Thursday night! Website says 11. [The music and talking were extremely loud]
Some missing light bulbs in the bathroom
No minibar in the room
Old fashioned TV right up in the corner by the ceiling
Badly fitting blinds in the bathroom [bear in mind this was ground floor, backing onto a beer garden]
The worst wifi ever. [Couldn't get a connection all evening]
No apology for the noise when complained in the morning. Guy said "Strange, it shouldn't have been open til then"
V mediocre full welsh breakfast in grotty bar. No sausage available, no toast or orange juice
Combine all the above with unprofessional staff, who clearly would rather be serving in the bar and feel the hotel is a massive inconvenience, it's a shocker. If it had been advertised as a generic 3 star hotel I would have let most of the above go (apart from the bar noise, which is unforgivable anywhere).
Plus points: Clean, extremely close to Millenium Centre.
- Official Description (provided by the hotel):
- This elegantly restored Georgian town house is situated in the oldest terrace in Cardiff Bay, opposite the millenium centre. We offer superb luxury accommodation, comprising of six lavishly furninshed, luxury bedrooms. Facilities include king-sized beds, Wi-fi facilities, free-to-view television, beverages, some with views of Cardiff Bay. Sumptuous en-suite bathrooms, include one with a whirlpool bath and one with a wet room appointed to the highest standards, with extra large fluffy towels, .Delicious full welsh breakfasts or a generous seasonal buffet are served in our Bar Cwtch. ... more less
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- Also Known As:
- Jolyons Boutique Cardiff
- Hotel Jolyons Boutique
- Jolyon's Boutique Hotel Cardiff, Wales