Me and my sister visited on saturday morning at 10am. We didnt really know what to expect as we have never done anything like it. We had such a great time.
From the greeting as soon as we walked through the door to our bags being carried for us, it was a pleasure.
The lady on the front desk was fantastic, so friendly ans welcoming. She explained to us what we would be doing and then walked us up to our next room, where she took our coats and bags and offered us a drink.
The lady that then came over and sat down with us then explained exactly what would be happening. What I loved about her is that she sat diwn with us, previously when I have been to a spa I find it frustrating when then stand over you kind of just talking at you. Working in customer service myself these small tiny details really shine through and made it a great day.
She was very thorough with explaining everything and telling us how it will help us. Then asking for what we would like out of each treatment, straight away she found our needs and then was able to help us in the best way possible.
Throughout the whole day we were asked if we would like a drink which was fantastic!!!
The make up artists and hair stylists were amazing. So professional and really friendly and easy to talk to. Their expertise is incredible they have such talent with what they do and I loved asking questions about all the different types of things they carried out.
Then we went and had our photograph taken. This was such fun, we loved the props and the gentleman was fantastic he knew what he was doing and what would look good he was such a laugh and made us feel at ease.
My favourite part of the day was looking through the pictures. It was such a lovely touch to have them all put onto the big screen and you get to sit in the room sipping bucks fizz laughing at the pictures. Alex was a pleasure he is such a credit to the business! He was really funny and asked us lots of questions and helped us get out pictures down to the 12 required, the three of us had a good natter about weddings and what not.
The whole day was fantastic! You dont need all the fancy bits and pieces because people buy from people and a good experience and a good service is so much more powerful than paying for advertising. I will definitely recommend you. I love what you do. I havent got a bad word to say. I hope you pass on this feedback to the staff as they are all fantastic at what they do. I come to cardiff alot and I will 100% be returning.
Keep doing what you do.
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