I booked a twin room at the Park Plaza for my sister and myself for the weekend to attend family commitments. Having stayed here a few times, travelling from London, its familiarity on arriving is always comforting (I grew up in Cardiff). We were allocated a twin room on the fourth floor facing the street and close proximity to a variety of bars and night life. I have no issue with people enjoying themselves, I did have an issue with the street level noise affecting my ability to relax and sleep. At around midnight (Friday night), I politely called the front of house team and explained the above and asked to be moved. I was moved promptly to an internal room and whilst I explained that the room provided had a double bed, as a male, my sister and I would not mind sharing a double bed ( a spare duvet was provided ). The following morning, after a peaceful sleep staff approached our breakfast table to inform my sister and I that a twin room was ready for our use for the remainder of our stay. For me that was a good example of what I would define as good customer service. No fuss, no discussion just positive action. That made the difference between our stay being a positive one, not a negative one. I will continue to use and recommend the Park Plaza in Cardiff and commend it's front of house staff for their professionalism, efficiency and kindness.
- Official Description (provided by the hotel):
- Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more less
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- Also Known As:
- Park Plaza Cardiff Hotel Cardiff
- Cardiff Park Plaza
- Park Plaza Cardiff Wales