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“A few changes and it would be perfect.”
Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 74 Hotels in Cardiff
Certificate of Excellence
London
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A few changes and it would be perfect.”
Reviewed 2 February 2014 via mobile

I booked a twin room at the Park Plaza for my sister and myself for the weekend to attend family commitments. Having stayed here a few times, travelling from London, its familiarity on arriving is always comforting (I grew up in Cardiff). We were allocated a twin room on the fourth floor facing the street and close proximity to a variety of bars and night life. I have no issue with people enjoying themselves, I did have an issue with the street level noise affecting my ability to relax and sleep. At around midnight (Friday night), I politely called the front of house team and explained the above and asked to be moved. I was moved promptly to an internal room and whilst I explained that the room provided had a double bed, as a male, my sister and I would not mind sharing a double bed ( a spare duvet was provided ). The following morning, after a peaceful sleep staff approached our breakfast table to inform my sister and I that a twin room was ready for our use for the remainder of our stay. For me that was a good example of what I would define as good customer service. No fuss, no discussion just positive action. That made the difference between our stay being a positive one, not a negative one. I will continue to use and recommend the Park Plaza in Cardiff and commend it's front of house staff for their professionalism, efficiency and kindness.

Stayed February 2014, travelled with family
Helpful?
Thank PaulDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cardiff, United Kingdom
Level 5 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 31 January 2014

Stayed here for one night in January for a friends hen party. We all booked in for treatments at the spa - all of which were amazing! We had lunch included which was delicious. Rooms were spacious, clean and warm. Fab shower with mini toiletries if you need them. The hotel is in a great location right in the centre of Cardiff. Perfect for shopping, nightlife, dining, sight seeing, etc. I would definitely recommend the Park Plaza, and would definitely consider staying here again.

Room Tip: My friend "the hen" had a junior suite which was really lovely.
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  • Stayed January 2014, travelled with friends
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Helpful?
Thank WelshSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradise Valley AZ
Level 6 Contributor
130 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 28 January 2014

Perfect Location. Felt very safe. You can walk to EVERYTHING: amazing restaurants, great shopping, very busy and active town square, coffee, books, CARDIFF CASTLE is 1 block - so much to see and do!

The hotel staff was always attentive - we stayed 1 week. Lobby has afternoon tea and bar service. Room was a really good size. Room Service was excellent. The bar is extremely trendy, busy, sexy and posh. We went several times - each visit there we were treated like royalty in the bar. Amazing selection of so many wines, champagne, beer - very expert bartenders.

Highly recommend this hotel

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank LindaRan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abergavenny, United Kingdom
Level 5 Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 January 2014

Booked this hotel to meet up with some friends for a Birthday get together, the foyer and bar in the hotel are great, I was disappointed with the room 104 .
It was at the back of the hotel facing the road ,which was immensely noisy during the night , traffic and sirens !

We didn't arrive until early evening and were straight out to a restaurant, it wasn't until the next morning that i realized how grubby the room was , stained carpets, extremely dusty , fan in the bathroom was caked in dust, I dropped a earing and pushed back the bed to find it, and the dust under there was awful ,(hadn't been cleaned in a long time !!)

Spa was okay , only eight beds , floors extremely slippery, locker changing rooms could do with a makeover!

For £150 a night i would have expect a bottle of water in the room !

Did point out the above problems to the receptionist , who was very apologetic , and offered an upgrade next time we stayed .

To be quiet honest I'm not sure i'd stay there again ! Been in three star hotels in Cardiff which are better than this one .

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holidayqueenwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this review, 31 January 2014
Thank you for taking the time to review your recent stay with us at the Park Plaza Cardiff.

I am very disappointed to read your comments regarding the cleanliness of your room. I am genuinely sorry that you had the misfortune of encountering such a problem, I can assure you that your comments have been passed to our Housekeeping department for reference to ensure all rooms are up to our usual high standards.

On a more positive note I would like to thank you for your kind comments regarding the hotel lobby and bar, and I do hope you enjoyed your birthday get together.

I am sorry that the offer of a complimentary upgrade has not encouraged you to try the Park Plaza Cardiff again, please do feel free to contact me so that we can come to a satisfactory outcome for yourself.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
2 reviews
Reviewed 27 January 2014

Very clean lovely hotel. Pool is very good and room service second to none.
Back in Cardiff next week and will be staying here due to availability.
The recession doesn't seem to be affecting this place.
Very enjoyable

  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelphill1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S. Wales
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 January 2014

Quality and stylish hotel. Well proportioned rooms with good quality beds bedding and towels, also very clean. The room we had was at front side of hotel and street noise was noticeable but not unexpected as it was a Friday night. The staff were very helpful and pleasant. The only disappointment for us was the mass of smokers at the entrance which we had no way of avoiding when we returned from our evening out. The hotel needs to address this as it lowered the tone of the hotel and was very unpleasant being non smokers ourselves.

Room Tip: Rooms on the city hall side would be more restful.
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  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank nothappy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us at the Park Plaza Cardiff.
I am disappointed to read your comments regarding the smokers at the front entrance and I would like to apologise for any unpleasantness this caused. We do have an allocated smoking area at the back of the hotel on our Bar terrace, which also has heaters to encourage smokers to use this area. On a more positive note I would like to thank you for your kind comments regarding the hotel and our staff and I hope to welcome you back to the Park Plaza Cardiff in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 January 2014

we stayed here for a weekend prior to xmas and stayed in a suite which was huge!! It was perfect as we were a family of four so had plenty of space. we used the swimming pool and jacuzzi which was fab, breakfast was lovely. We had stayed here before and had problems with noise and drunk people coming in off the street late at night to party in the bar who weren't even staying here - this problem seems to have been sorted out by having security on the doors which has really helped. we would certainly recommend staying here.

Room Tip: ask for a room on the opposite side of the street as it can be very noisy late at night due to night...
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank coys54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Cardiff

Property: Park Plaza Cardiff
Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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