This is a very good hotel. I am extremely glad that we chose to stay here over other accommodation in Cardiff. I have no complaints about any of the services or facilities that I have used while staying here - not even the cost of the mini-bar.
An incident did occur during our stay (details not relevant) and I was extremely impressed with the way that the duty managers (Jordan and Amy) dealt with it. It is that aspect that allows me to rate the Park Plaza Cardiff as excellent overall.