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“room disappointing...restaurant great”
3 of 5 bubbles Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 76 Hotels in Cardiff
Certificate of Excellence
Wales
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“room disappointing...restaurant great”
3 of 5 bubbles Reviewed 14 June 2014

Booked a superior room when we arrived was disappointed....the net curtains were grubby and had a cigarette burn...the bed valance was ripped and stained. The room was similar to that of a premier inn. Used the pool was ok but the steam room smelly and also grubby. The restaurant was however great...food very good and the ambience was also very pleasant....would probably stay again but upgrade the room.....

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rara74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Front Office Manager at Park Plaza Cardiff, responded to this review, 16 June 2014
Thank you very much for reviewing your recent stay at the Park Plaza.

Please may I express my sincere apologies that your room was not as you expected and not up to our usual high standards. We pride ourselves on the cleanliness and presentation of our bedrooms and I am sorry that on this occasion our standards were not met.

We were also disappointed to read your comments regarding the spa facilities. Our pool and steam room areas are regularly checked by our Health club cleaners as issues of cleanliness are of paramount importance and I am sorry that on this visit they did not meet your expectations.

On a more infinitely positive note, I was most pleased to read your lovely comments regarding our Restaurant. I have passed on your kind words to the Restaurant team.
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2,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
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Melbourne, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Stayed a couple of nights and the experience was great. Room was lovely and the bed very comfortable. Reception staff were very helpful and friendly. Hotel it self is close to the city centre and is walking distance many attractions. Highly recommended.

  • Stayed May 2014, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

Stayed here for a long weekend. Hotel is modern, room was larger than in most hotels, good decor etc., Close to a shopping area and bars, but not too noisy at the weekend.

Bar staff are very friendly and is a good place to go for a meal if you are on your own.

Gym is very well equipped but is not 24 hours. Pool and Spa were excellent.

Stayed June 2014, travelled solo
Helpful?
Thank STEEBOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chepstow, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

We have just stayed here for the Friday Night Pamper. We had a blast, the rooms are lovely, beds very comfortable. Although I have to say the Spa is a bit serious and grumpy, the reception staff in the spa do not really give you the impression that they like the guests who are taking part in the packages, I think we got on their nerves, they got the hump with us for using our robes after our treatments. As we were in a big group we didn't let this dampen our spirits. Breakfast.... Amazing. Certainly better than the Celtic Manor in all areas, the food is fresh and a large variety, including a pancake machine. The breakfast staff.... Again far better than the Celtic Manor. Fabulous, not only excellent service they also have humour, Tracy.... Fabulous lady, we love her. Would definitely return, if not for a spa treatment, just a great place to stay, the location is central to all Cardiff has to offer.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Manager at Park Plaza Cardiff, responded to this review, 16 June 2014
Thank you for your recent feedback regarding your recent visit and we were delighted to hear that you and your group had a great time with us and that you loved our Pancake machine and of course we have passed on your positive comments on the service provided by Tracey.

In regard to the Spa, I am really sorry that you did not experience the standard of customer service that is expected and please accept our apologies and be assured that this feedback has been passed onto the Spa reception team.

We do look forward to having you back and hope that you will not leave it too long.
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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

Stayed one night and had a wonderful time. We were upgraded to a junior suite which was a lovely surprise and the facilities were excellent. The lobby area is very welcoming, the reception staff were really friendly and the room itself was first class. I slept better at the Park Plaza than I usually do at home ... Ok so that my have been due to the exceptionally well presented and tasty meal we had in the hotel restaurant that evening. I enjoyed a lovely meal with six members of my family and the sea bass and pork mains were exceptionally good. So a wonderful stay ... I just wish we could have stayed longer. We'll be back!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doozy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

What a fantastic hotel! Staff, rooms, decor, bar, spa and restaurant were all top notch. Staff were really helpful. If there is any criticism it would be that the room was a little small for a superior but because the hotel was surrounded by so many pubs, parks and things to see we were barely in it!! My friend and I had afternoon tea followed by an afternoon in the spa, overnight and breakfast and were both very pleased with all of it. Would definitely go back ASAP.

Room Tip: The clubs across the road were pretty full and load when we stayed on a Friday. Luckily we were on t...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winsford
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Came here for a 'romantic' break. Hotel was lovely. The staff especially were fantastic! The welcome area is stunning and the staff were quick to offer advice about where to visit in the city. We went to the front desk a few times and they reccomended some family run restaraunts as well as places to visit around the area.
The room was finished to a high standard, all very modern. Good facilities in the room including ironing board, tea and coffee etc. The bed was the best bit though as it was huge and very comfortable.
As part of the hotel you have free use of the gym and swimming pool but there is also a spa on site (at extra cost of course.) The swimming pool is lovely and has a jacuzzi and steam room to use as well.
The location of the hotel was ideal as across the road is a multi-storey car park and a strip of bars/restraunts. We had a fab night out and being right across the road means you are not wobbling home in your heels!
Overall we were very pleased with everything!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlutterButterfly2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Cardiff

Property: Park Plaza Cardiff
Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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