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“An excellent location, clean and friendly hotel.”
Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed 18 July 2014

We chose this hotel from its central location in Cardiff, just a few minutes to the Castle, the National Museum, and the shopping areas. Check in was easy and friendly. Our room was a good size with a comfortable king size bed. It was clean, bright and had all the amenities you would expect including a safe and free wifi. The restaurant breakfast buffet had a wonderful selection of cold and hot items and the food quality was very good, We had dinner in the hotel restaurant as well as the bar where the food was reasonably priced. At each meal we found the service friendly and efficient.
Parking is directly across the street from the hotel entrance, and owned by NCP Car Parks so it can work out expensive, but the hotel offers a discount if you have your ticket validated at the reception desk before leaving,
We would stay here if we visit Cardiff in the future.

Room Tip: The rooms overlooking City Hall and the Boulevard De Nantes, at the rear of the hotel are quieter.
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Voyagers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,316 - 1,322 of 2,338 reviews

Reviewed 15 July 2014

I has read the reviews before booking, and was quite excited to spend a night at this city centre hotel. We splashed out on a suite, and expectations were high! Whilst the hotel couldn't be in a more convenient place, I found it very 'chainy' and lacking in any real individuality. It was clean, but impersonal. The bed was huge, but this was because two beds had been pushed together with that less than romantic ridge down the middle. The sofas were uncomfortable, a few cushions would have helped.
We ate in the restaurant, which had a good menu, and the food was a strong point. However a protracted argument with a waiter over cold potatoes at the next table was a little off putting.

Stayed: July 2014, travelled as a couple
1  Thank Aliss65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Guest Relations Manager at Park Plaza Cardiff, responded to this reviewResponded 22 July 2014

Thank you for taking the time to review your recent stay with us at the Park Plaza Cardiff.

I have taken your comments on board regarding your room and will use for future reference should we look at changing the decor of the hotel. We do have zip-link beds in many of our rooms to accommodate guest’s needs of either a twin or double bed.

On a more positive note thank you for your kind comments regarding our location and food.

Once again thank you for your review and I hope to welcome you back to the Park Plaza Cardiff in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Ihave stayed here for 4days. it was a very pleasant stay! Iwould like to stay here again if Icould ever back here again.

The room amenities were soap,shampoo,conditioner,bath gel & showercap.Daily complementary ”walkers shortbread” and various kinds of tea and Nescaffe instant coffee.

The room is equipped with steam iron,iron board,electric kettle,refridgerater, big bath tub,big bath towels, towels, coffee cups, wine glasses L&G TV and electric safe. Free Wifi connection was super!

The hotel's breakfast was marvelous! I don't eat breakfast usually, but this hotel's breakfast is one of a kind.

Morning call is made by hotel receptionist which I think very human touch service nowadays.

The hotel locates at the center of Cardiff,very convienient. Staffs are nice! They seemed used to how to create the international customer’s receipt in order to get the VAT refund.

Stayed: July 2014
1  Thank torampoline0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

We stayed here for a night in June 2014 and have to say I was very impressed. The decor is lovely and the hotel inside is so nice and clean. The rooms themselves are spacious and the bed was really comfortable. The bath is huge the deepest bath I've had. Its in a very central location with resteraunts and bars close by but not to disturb you.

Stayed: June 2014, travelled as a couple
1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We decided to stay here for a 'pre prom pamper' last year and we chose the right hotel we had such a lovely time! The hotel is in a great position in cardiff very central just off the main shopping high street, it is very modern and swish. The lobby is very impressive with its high ceiling and high doors and large fire place which fills the one wall. The restaurant serves gorgeous food, especially the steak! They have a lovely bar area with nice private high booths that serves both snacks and more substantial lunches. If you get chance to go in the spa during your stay be sure to get the full body massage and have a dip in the pool it was incredible such a lovely relaxing pampering time.

  • Stayed: August 2013, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

This was our third time staying at the Park Plaza, yet again a fantastic experience. We were celebrating our daughter's birthday and we had booked a junior suite. The hotel lobby is really impressive upon arrival and staff as always happy and welcoming. Room was amazing. We were facing away from the busy street of bars etc and we had a fantastic corner room with two huge windows. The room was huge! ample room for a family of four. Children had a bed each (already made up, unlike some other hotels). Our bed was also absolutely huge and very comfortable. Room was more than adequately stocked for four people. Plenty of biscuits, tea coffee etc and toiletries in the bathroom a plenty. Room standard was impeccable. Spotlessly clean and fresh a/c at the right temperature. We even had a robes and slippers. Lovely touch in the room upon arrival was a welcome tray with a half bottle of white wine and two bottles of water for the children as well as some lovely chocolates and a lovely touch of a birthday card for the birthday girl. Park plaza go above and beyond for the customers this is fabulous hotel that I will return to again and again. Cant fault it. Da iawn Park Plaza Cardiff.

Room Tip: Room 212, is fantastic
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank lotteeb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

This was my first visit to Cardiff and the hotel seemed really well located and extremely central. A modern, with boutique feel to the hotel, very welcoming. Rooms well appointed and have everything you would expect. The public areas are really nice, a great bar with excellent atmosphere. The restaurant was also very good, we were part of a small group, the service was great, swift and food wonderful. Was very tempted by the desserts which had to be tried and was well worth it.

Stayed: June 2014, travelled on business
2  Thank MissSarah25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Cardiff

Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range: £78 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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