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“Mostly Fantastic - just a couple of thing could be improved”
Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 73 Hotels in Cardiff
Certificate of Excellence
Chester, United Kingdom
Level Contributor
184 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Mostly Fantastic - just a couple of thing could be improved”
Reviewed 26 July 2014

Firstly, I must say that I was really impressed with the reception staff in this hotel.
I dropped my bags in, in the morning, prior to check-in. They then took the bags to my room for me, so when I checked in, I did not need to worry about my bags.
The room was very nice - a bit of an odd shape, but a nice room none-the-less.
Loved the sir conditioning - really needed it in the hot weather.
Scores well up to here. Though the bed linen wasn't the best. A minus point there.
Though it's only a 4-star review in view of the service received at breakfast. There were some tables outside, so ideally the waiter should ask guests whether they would like to sit inside our outside for breakfast (and there will be preferences both ways). I was just taken to an indoor table. Though I do appreciate there may have been no vacant tables outside, however this should have been discussed. Also, the waiter forgot to tell me to help myself to buffet food - I had to ask her for this. Finally she used my table as a stop-gap while clearing the adjacent table. Not good while the table is in use.
I go the feeling things were a bit chaotic at breakfast.
On leaving, the receptionists were great once again - offering help with bags, or a taxi for me. The receptionists here really are top notch (the best I have come across on recent times).

Room Tip: Try and get a room on a higher floor - you may get a good view then.
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1 Thank MinkySpinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Manchester, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 July 2014

Great location - close to parks, castle, shopping and museums.
Excellent facilities - bar and restaurant expensive for products served, but plenty of other options nearby (an excellent burrito bar near to Queen Street is a highlight)
Rooms - spacious, luxury bathroom, great shower, lots of nice products, lots of wardrobe space and fridge.
Bed - comfy and large.
Swimming pool and sauna facilities- excellent, clean and quiet!
Reception staff - efficient, fast, friendly and welcoming. Great knowledge of local area.
Only issue is parking - they give you 20% off at the NCP across the road, but it still works out at about £15 per 24 hours - for city parking I suppose this is ok...

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1 Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 22 July 2014 via mobile

Stayed in March for business.

Nice to have some beers included in the rate!

Room was clean, hotel was busy and buzzing as there was a party going on in the club, and staff were attentive and helpful.

Would stay again when I return to South Wales.

Stayed March 2014
Thank SaintGilesTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 July 2014 via mobile

Great hotel with huge room paid extra for exec room (well worth it) spa and pool brill, staff were spot on especially at the bar. The lady who changed our bedding deserves a special mention as she was lovely. Will always stay here when in Cardiff. Superb

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank thomas e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
155 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 July 2014

This is a really good hotel. The room was a good size, well air conditioned and very clean and modern with a bar and tea & coffee facilities, brilliant. The staff were very good, friendly and most helpful. We ate in the Laguna restaurant for our evening meal, the menu was great and food and presentation did not let it down. We found the staff in the restaurant both for the evening meal and breakfast the next day were really friendly and welcoming. It was a great experience in a great city, would recommend to everyone.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

Spent 3 nights here. Very good breakfast, clean rooms, brilliant staff especially at the bar. Warm recommendation and will be back o e day. Had a room . At the first floor, no noice issues at all. Massivly large beds, good to sleep in, just brill

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mcdomia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
813 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 18 July 2014 via mobile

Had a 2 night stay here over a weekend in June. It certatainly exceeded expectation. I would recommend booking a City Hall room as the other side of the hotel has the roadf closed on a weekend night and turns into party central.
Breakfast was good, never feeling over busy like so meany do.

Stayed June 2014, travelled with friends
Thank UkSil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Plaza Cardiff

Property: Park Plaza Cardiff
Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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