The staff we dealt with were pleasant and more than helpful, but sadly the hotel is let down by its overall standard.
Our room was on the top floor and looked out over the kitchen extractor fan area, this led to us having all the cooking smells coming directly into the room, we had no option but to shut the window.
The stair carpets are patched in various places by gaffer and duct tape on the front of the risers.
The walls have screw holes in them were obviously there used be pictures that have been removed.
Our toilet cistern was not secured to the wall, there was a gap of about an inch or so from the wall, the screws were hanging out the back of the cistern but not actually fixed to anything.
Marks on the walls in the room and tired and old furniture.
Breakfast was poor, obviously using cheap sausages.
Only two waiting staff on duty trying to deal with all the tables, led to no tables available for people as the tables had not been cleared, bless them they worked hard but it has all the signs of a loosing battle.
The dinging room is an extension area and is not that old, but the carpet is again patched with tape, the chandeliers have light bulbs out and again marks on the walls.
I am sure that the cottages at the back are better, but the main building is old and tired and in desperate need of an update.
£85 a night is seriously expensive for what this hotel offers.
The fire alarms went off three times during the night, (around 01:30, 06:30 and 06:40) we were not evacuated, or told no to leave or informed as to why they went off, 45 seconds or less of a piercing alarm and that was it, there could have been a real fire and no one would have left. Shocking health and safety practice.
The hotel is centrally placed and one assumes that this is why no updating is being done, it must be pretty busy with weddings and so forth but really it is not worth staying.
We will be returning to Cardiff again but never to this place.
I would suggest that you avoid it.
One small plus the wifi works, the instruction sheets list the wrong access points but it works.
- Official Description (provided by the hotel):
- At Churchills we offer a traditional style hotel with modern facilities and excellent service. It is the ideal venue for any occasion. So if you are to stay for business or pleasure or just want somewhere to 'pop in' on the way home from work, Churchills is just perfect! ... more less
- Reservation Options:
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- Also Known As:
- Churchills Hotel Cardiff, Wales