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“Nice big room, quiet, good service, free WiFi” 5 of 5 bubbles
Review of Future Inn Cardiff Bay

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Future Inn Cardiff Bay
Ranked #7 of 76 Hotels in Cardiff
Certificate of Excellence
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Nice big room, quiet, good service, free WiFi”
5 of 5 bubbles Reviewed 11 August 2013

Stayed 3 nights - very nice and reasonable, great service, obliging staff, good reliable free wifi, comfortable large beds. Nice bathroom and shower, all the shampoo and soap stuff available. 10 minutes walk to the Bay Area. Would stay there again.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Goldenthigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Goldenthigh

Thank you very much for your brief yet kind review. We are very happy that you enjoyed your stay with us and that you would return to use our hotels again. We hope that you do return again and enjoy the same level of service and experience. Again thank you for taking the time to note down how you felt.

Kindest Regards

Przemek Kaminski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,354 reviews from our community

Traveller rating
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    1,373
    411
    136
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (520)
Date | Rating
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English first
Dumfries, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

We stayed here in July of this year. We had been at The Angel for 2 nights prior to coming here. What a come down. This hotel was not worth the money that we paid for a double room. There was no atmosphere and the staff were not very helpful. It might be a good location for Cardiff bay but that is all it has going for it. The blurb on the web site says that all rooms have queen sized beds but ours didn't. We were on the 6th floor and the lights from outside made it very difficult to sleep. It really is a Premier Inn in disguise but much more expensive.

  • Stayed July 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marilyn H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Marilynn HH

I was very saddened to read you review. Some of what you said may be about a different hotel. For instance all of our rooms have Queen Sized beds, we don’t have any other sized beds in the entire building so if you stayed with us you must have been in a queens sized bed, or alternatively you’re reviewing the wrong hotel. I will say that we are a 3 star and the Angel is classed as a 4 star so there is obviously going to be some differences, but our hotel does have many more better reviews than the Angel, here on trip advisor. I would strongly disagree with the staff not being helpful. We help the staff here to achieve very high standards and we are regularly complimented about the good attitude that they show.

Kindest Regards

Przemek Kaminski
General Manager
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disappearing down the vortex...
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 11 August 2013

In town with partner on her significant birthday to see The Boss in the Millennium Stadium,
Stayed here as I had already stayed in their Bristol and Plymouth hotels.
Excellent large room with wifi. Attentive staff.
Breakfast buffet bar as good as ever - loads of choice to start the day after the gig.
Stay again,
Absolutely yes.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank engineer-foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Engineer-Foodie

Thank you very much for taking the time to review our hotel. Obviously if you were coming to see The Boss play live nothing could make your experience negative. We are very glad that you enjoyed the hotel services and most of all that our staff were attentive. We all hope that you and your wife will return again to stay with us and that you will have a good experience again.

Kindest Regards

Przemek Kaminski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 August 2013

Very good overall - rooms very clean and nicely laid out if you have small children ( or grandchildren in our case)! Close to everything and full size fridge in the room. Tip - close the vents I the windows to minimise the traffic noise and put air con on!

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pandyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Pandy C

Thank you very much for your short review which was very satisfactory to peruse. I would like to note to anybody else who reads your review that the fridges are only in the suites. Other than that we really do appreciate hearing positive comments, like anyone would.

Kindest Regards

Przemek Kaminski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 9 August 2013

We booked two rooms on short notice during a driving tour of England and Wales. We asked for a double and twin to accomodate our family, and got exactly what we requested, with the rooms across the hall from each other. Everything worked, the rooms were very clean, and we appreciated the late 12:00 noon checkout time.

The Mermaid Pier, with children's activities and many good places to eat and drink, is within easy walking distance (you can cut through the casino to make it even closer).

Room Tip: Rooms on higher floors facing Cardiff Bay have a nice view.
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Paul H

Thank you for your kind review. We really do appreciate hearing how somebodies stay was, especially if it was very good. We are very pleased that everything was to your liking and that you found the bay a good family friendly location. We hope that if you get another chance to experience the sights and sounds of Wales, that you will stay with us again.

Kindest Regards

Przemek Kaminski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 August 2013 via mobile

Just returned from a couple of nights stay at this hotel. Fantastic location and great hotel all over I must say. Rooms were very clean and more than expected. The only downside of our stay was having to listen to the young lady Stacey on the desk who I assume was the manager speaking not very pleasantly about other members of staff! Shocked. Not the customer service I was expecting sadly.
But apart from this wee episode would return as total value for money.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ell_468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear Taylor064

Thank you for letting us know about how your stay was. We are very happy that you noticed how clean the hotel was, we have many staff working very hard to maintain the cleanliness of the hotel. We are very disappointed whenever our staff fail to impress and we do review the behavior and manner of our employees. Everybody has room for improvement and we will form a customer service based training regime both aimed at external and internal customers.

We hope that you come back again to see how some of our staff have positively developed in that time.

Kindest Regards

Przemek Kaminski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 August 2013

Hi all just stayed at the hotel for 3 nights.
Stay good , location great as I did not have to use the car at all.
Good links to main city as well as not so far to walk.
The breakfast was good as you can have as much as you like.
Clean room. good size will go back again and look at the rest of the chain.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SGFDewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this review, 26 August 2013
Dear SGFDewey

We are completely delighted that you enjoyed your stay with us. We are very lucky to be in the locality that we are and the local bus, train, and other links are many and close by. We will pass on your regards to the breakfast chef and our housekeepers who will all be very happy with your comments.

Thank you for taking the time out of your day to write a review of our hotel.

Kindest Regards

Przemek Kaminski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Future Inn Cardiff Bay

Property: Future Inn Cardiff Bay
Address: Hemingway Road, Cardiff CF10 4AU, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#9 Family Hotel in Cardiff
#12 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Future Inn Cardiff Bay 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Future Inn Cardiff Bay Hotel Cardiff
Future Hotel Cardiff Bay
Future Inn Cardiff Bay Wales

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