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“Disappointing”

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Future Inn Cardiff Bay
Ranked #7 of 76 Hotels in Cardiff
Certificate of Excellence
London, United Kingdom
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed 15 November 2013

A modern hotel, decent sized rooms, comfortable beds - sounds a reasonable bet. But this place is let down by lack of attention to detail. My room didn't have decently hot water in the hand basin, I had to boil water up in the kettle for shaving. The room wasn't properly cleaned after I had used it the first night - tea cups were left unwashed, and the bed cover was untidily pulled over. The breakfast selection was ok if you like full English, but there was very limited fruit, no brown or wholemeal bread, no plain yoghurt. Muesli is served in exploding packets - entertaining for some. On leaving, even though my prepaid booking covered bed and breakfast, I was charged £9 for breakfast (a bowl of muesli, some yoghurt, coffee and juice) with no explanation given. In a hurry, I paid up, but I won't be back to the Future anytime soon.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gwynforsenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (529)
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English first
Derby, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 November 2013 via mobile

My husband and I just returned from a two-night stay at the Future Inn with family. The rooms were very spacious although the wardrobes were very small -obviously designed for short stays only! Breakfast was very good, although more fresh fruit would have been nice. The hotel is an easy 10-minute walk from Mermaid Quay where there are a variety of restaurants and bars. It's about a 30-minute walk into the city or a short taxi ride for £6. There is a bus you can catch nearby but we chose a taxi as it worked out cheaper for 5 of us. Service was good and the staff were very friendly. We ate at the Miller and Carter Steak House one night, which is right opposite the hotel and a welcome short walk after a full day exploring the city! The steaks were excellent and the service was very friendly and efficient. There is plenty of free parking available at the hotel and free wi-fi.

Stayed November 2013, travelled with family
Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
98 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 11 November 2013

Stayed here for one night for business.
The rooms are ok, they are a nice size, comfortable and quiet, if a little on the hot side.
I would stay here overnight again for business but would not seek the hotel out for pleasure as it is very much a generic hotel with little to make it stand out.
The main thing which let the hotel down was the food. In the evening the menu was very limited and the food is not really healthy or fresh but rather pre-frozen options. During the day we held an event and had a buffet, like the food in the evening the buffet was ok, did the job in preventing hunger but was uninspiring.
For a conference the hotel is again just ok. There were no glaring problems but the rooms are not very warm and situated along a long corridor.
Everything was ok but nothing stand-outish.
Location wise the hotel is well situated but a bit difficult to get as not well signposted with all the roundabouts.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Curious_traveller005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

Been going to the future inn regular for years, and I must say been up twice in the last 6 weeks and the service has been excellent, I never rated the breakfast, I even missed it on occasion, but of late it's been excellent, I've stayed in most of the hotels in Cardiff and this is one of the best value to stay including free parking,yes you pay for a taxi, only £5.00 each way.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jones196445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

I have never stayed at a Future Inn but look forward the the next time! Although a large hotel and next to a main road, the noise levels were minimal. Good thick walls too so you could not hear the neighbours at all. The staff were really helpful and there were plenty of them so you were not left hanging about waiting to be helped. The room with two big beds was perfect for our short stay ( 2 nights). The help yourself buffet breakfast was a little expensive compared to some (£9 adult, £5 children) but the quality of the food was much better than I have had elsewhere recently. 5 minutes from the Bay area on foot and 10 from the Dr Who Experience and a 5 minute drive from Cardiff Castle/Millenium Stadium. Only down sides were the advertised gym now appears closed until further notice and there was nothing for the kids to do except go online ( excellent wifi).

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Len S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welwyn Garden City, United Kingdom
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

I booked a trip for my wife and me to Cardiff, primarily for shopping in the city centre and i choose the Future Inn as it's pretty close to the city centre, we walked from the hotel, along the Atlantic Wharf, and were in the city centre in about 15/20 mins. We were booked in at reception immediately with no waiting,i had asked for a room on the 5th floor when i pre-booked after reading other trip advisors recommendations, i would also recommend 5th or 6th floor, and at the front of the hotel where it's a little quieter than the back which is near (ish) a main road. the room was a very good size, very clean and tidy, coffee, tea and biscuits were available. we had breakfast in the hotel restaurant, which was a buffet style breakfast, all very good quality, and as much as you can eat, negating the need for lunch! :) we stayed for 2 nights in total and would happily use this hotel again, see pictures for room size and views etc. One more thing to add, there is loads of parking bays for this hotel, something you wont get if booking a city centre hotel. :)

Room Tip: ask for a room on the 5th or 6th floor when pre-booking, also this hotel will price match so if you...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robbycox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

Modern hotel with large comfortable rooms, reasonable bar/restaurant and plenty of parking. Conveniently located for Cardiff Bay and two minute train ride to central Cardiff. However expensive for location. Also we were there over weekend and customer base were a lively and noisy crowd.

Room Tip: Go for higher floors
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Future Inn Cardiff Bay

Property: Future Inn Cardiff Bay
Address: Hemingway Road, Cardiff CF10 4AU, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#9 Family Hotel in Cardiff
#12 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Future Inn Cardiff Bay 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Future Inn Cardiff Bay Hotel Cardiff
Future Hotel Cardiff Bay
Future Inn Cardiff Bay Wales

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