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“LOST POWER”

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Future Inn Cardiff Bay
Ranked #7 of 73 Hotels in Cardiff
Certificate of Excellence
Warrington, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“LOST POWER”
Reviewed 25 December 2013

I have stayed here a few times now, as I come to Cardiff with my father to visit family, mainly because the location is very good. It is walking distance from the Red Dragon Centre, which has a cinema, bowling and many restaurants. £87 a night for two queen beds is very reasonable. However, when I went in October their was a power cut during the night, which caused all the water to go off, and no breakfast. So when we went downstairs, we were offered ONE bottle of water. And when we went to check out, they had no apology and nothing to offer us in way of an apology. In the end they had to scramble something together which is not even worth mentioning.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank GH162013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P.Lago, Group Operations Manager at Future Inn Cardiff Bay, responded to this review, 27 December 2013
Thank you for your recent review. You stayed with us at the end of October and there was an external power failure to the Cardiff Bay area which the hotel had no control over. Many other businesses and hotels in the Bay area were affected and Western Power Distribution struggled form 8.30am,when the power went off, until nearly 2pm when the power was restored. I am sorry if you felt that you were not treated in a considerate way that was not our intention and as you will be aware the hotel was full because of the Womex festival and as we had several disabled guests in house staff concentrated on moving them manually to the ground floor as as well as no water or breakfast we had no lifts or lights.
The bottle of water was not offered as compensation but so that people could clean their teeth as there was no water to the bathrooms.
If you would like to contact me direct at the Cardiff hotel I would be happy to discuss/resolve this matter with you-I just wonder why it has taken you eight weeks to register a complaint and then not with the hotel but on a review site?
Thank you for taking the time to post a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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wales
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 December 2013

Stayed here many times before, still very nice but what on earth happened to breakfast this tine?
We paid £87 for the room and breakfast on a Sunday night . The breakfast warmer was off so all the food had to be returned to the kitchen cold. After my husband was hospitalised in Spain this year I am very wary about hotel food. A choice of jam would have been ok too amongst a few other things. Please Future inn even when you are quiet don't let standards slip! it's off putting. I have reservations made here for next year so that tells you everything I hope.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank jaylib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 December 2013

We stayed at this hotel as we wanted somewhere close to Cardiff Bay. The free parking is great and the hotel facilities were excellent. During our 3 night stay we dined in the restaurant once but found the portions not exactly generous. Breakfast however was faultless with a good choice and continually replenished. The room was spacious, larger than average and spotlessly clean, as was the bathroom. Touches such as bottled water and free wi-fi were a bonus. This hotel is not the cheapest but we found it good value and the staff helpful. Will definitely stay again.

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank ec1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 December 2013 via mobile

Stayed here for one night. Good value at £65 per night. Room and bathroom were clean. Two double beds in the room, both with comfortable mattresses. Great location and free parking. Large bar serving a variety of beers. Didn't try the restaurant.

Stayed November 2013, travelled with friends
Helpful?
Thank BlakeyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 December 2013

Stayed one night as have previously visited and good value hotel,room spacious and clean,did find drinks expensive at bar.Central to all the amenities Cardiff Bay has to offer and had top class meal and service at miller and carter which is just opposite.Would recommend this hotel and look forward to staying there again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 December 2013

Only stopped there one night.Great rooms,very clean and food in the bar was good and reasonably priced.Drinks were also good value. Plenty of other eating places nearby. Good free parking.Location close to Cardiff Bay.

  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank Kawasakiman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 December 2013

I stayed at the future inn hotel for 1 night prior to exhibition within same venue. I had contacted the hotel by email prior to my arrival which was received a prompt response.
The bedroon was a clean spacious large room.
Staff encountered were helpful and efficient.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamelaW31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Future Inn Cardiff Bay

Property: Future Inn Cardiff Bay
Address: Hemingway Road, Cardiff CF10 4AU, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#9 Family Hotel in Cardiff
#12 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Future Inn Cardiff Bay 4*
Number of rooms: 198
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Also Known As:
Future Inn Cardiff Bay Hotel Cardiff
Future Hotel Cardiff Bay
Future Inn Cardiff Bay Wales

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