I stayed at the hotel on 19th April for the one night. I stayed on floor 2. The check in was quick and easy however problems started when I got into my room. There were no towels at all, I rang reception at 14:20 to request some towels and still didn't have any by 16:00, so I found my self chasing them again when I'm meant to be relaxing. The toilet had a funny smell like stale urine. Other than that the room was a very nice size with two big beds and it's in a brilliant location right by the red dragon centre. I had a shower and picked up the shower mat to find it black! Clearly the floor hadn't seen a mop in a while. I would have happily filed out the room review sheet that was left on the desk in the room but of course there was no pen in the room. When I checked out I wasn't asked did I enjoy my stay just hand over the key and your on your way.
As a consumer I'm disappointed, from other reviews it seems that I wasn't treated fairly during my stay.
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales