We stayed over the Easter bank holiday weekend in a suite - a perfect option so the kids could sleep in the lounge area, separate from the main bedroom. The room was spacious and the beds were comfortable. Breakfast was ok and kids ate free. We had a couple of issues with service - a rude lady on arrival for check in simply shook her head and said "no" when I gave her the booking name. When I eventually found my confirmation email, she simply said I had given her the wrong name! We went up to the room at around 4pm - the children's bed wasn't made up - no bedding available and there was one towel and one cup for a family of 4. This did arrive later, after 2 phone calls to reception but we were annoyed and it delayed us going out. Bathroom was fine, but the toilet smelt really badly of urine from the moment we arrived. All in all a decent stay, good location and reasonable price. But could improve customer service massively!
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales