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Future Inn Cardiff Bay
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  • Breakfast included
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Certificate of Excellence
  • Free Wifi
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Certificate of Excellence
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Reviews (4,082)
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1,735
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481
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1,735
1,623
481
154
89
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All reviewscardiff bayfree parkingtwo double bedsmiller and cartermillennium centrethe red dragon centremermaid quaygood sizeshort walkspacious roomroad noiselovely hotelbuffet breakfastcar parkwould stay againexcellent value for moneyone night stay
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3,192 - 3,197 of 4,082 reviews
Reviewed 2 June 2014

We stayed at this hotel in room 612 whilst the room looked to be clean at first glance it wasn't ! there was dust all around the tv where the cleaner had only cleaned part of the dressing table, the skirting was very dusty, the carpets were stained although they looked like old stains. The sheets were not ironed and were full of creases, however the room was quite spacious there was 3 of us in this room 2 adults and a child so we had two double beds but only enough towels for 2 so we called reception who sent another hand towel only? we had to ask again for an additional bath towel, the container that holds the complimentary tea, coffee etc was very dirty see pic, I left this out on full view for the cleaner to see but upon our return it had just simply been filled, the room had been given a quick go over but no vacuuming was done and once again I had to contact reception for more towels as they had only left enough for 2. Breakfast was very disorganized and the female chef who was topping up everything was dripping with sweat all down her back which was very off putting, the toast was put out by an assistant who used his hands without any glove or tongues, there were times when I and a number of other guests were kept waiting because they kept running out of various breakfast items which again was very annoying. The following day there seemed to be an improvement all round at breakfast I suspect this was because the catering manager was there helping out and the toast was served with tongues as it should always be. The reception lady who greeted us on arrival was very unhelpful and was too busy worrying about what her assistant was doing to give any advice etc, ie which floor our room was on or anything else we wanted to know. We won't be staying here again and I would suggest others look at other hotels.

  • Stayed: May 2014, travelled with family
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1  Thank Khliq U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

They gave us a mobility access room which was good so easy for the kids to use but everything else was poor. . Tried to make tea kettle boiled water brown. Tea cups dusty and I rinsed it out my self it needed a good scrub.. bathroom needs a good scrub I don't need to see peoples hair in the tub.
There was an iron no iron board took them a good 15 minutes to bring one down. .
TV hardly worked properly
We had leaking ice bucket.. stitching on curtains gone. .
Only good thing about hotel was it close to good restaurants, cafés and sites.
Enjoyed my first visit to Cardiff but definitely wouldn't use this hotel again.

Stayed: May 2014, travelled with family
1  Thank Bukky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We stay at Future Inn whenever we visit Cardiff and Plymouth. If only there were many more of them in other UK cities! Do not expect luxury or pretension but comfortable, clean rooms at reasonable prices. Unlike other popular hotel chains, guests are mercifully not subjected to muzak. Good bathroom and shower. Recommended.

  • Stayed: May 2014, travelled as a couple
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Thank ArchCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Lovely clean and comfy room,brilliant helpful staff and fantastic breakfast,thanks again for a brilliant stay.Excellent location from bus stop and easy walking distance to the bay and red dragon centre .

  • Stayed: May 2014, travelled with family
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1  Thank Sezfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Stayed for 1 night Sunday 25th May. Room 416. Rooms are a good size but sadly the cleanliness could be improved considerably.
The sides of the mirror fitment above the kettle area was caked in dust/grime & clearly had not been cleaned since installation , suggest cleaners schedule is ammended to include this feature , on further investigation the top of the wardrobe was even filthier with thick laer of dust & a number of discarded items.
Bedding didn't look like it was freshly changed & was somewhat off-white & tired.
Also cannot understand why each landing area outside of the lifts is heated to tropical temperatures?

  • Stayed: May 2014, travelled as a couple
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2  Thank alvor109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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