I was surprised that this hotel was ranked so highly on Tripadvisor (seventh ranked in Cardiff when I booked it). The reception, bar, restaurant and public areas were pretty bland (I thought Premier Inn, or some similarly drab but cheap hotel when I first walked in the door). The issue is that it does hold itself to be better than that. And don't be fooled by the references to Canadian hospitality on its webside - there was nothing remotely Canadian about the hotel, and the hospitality was patchy.
We stayed here when going to the U2 concert. We arrived at the hotel at about 12 noon and were told to return at 1 o'clock as our room wasn't ready. We spent an hour or so wandering around the nearby Bay area (a nice spot with plenty of restaurants and bars, especially so as the weather was great), but when we got back to the hotel we were told we would have to wait another hour for our room, and that the official check-in time was 2 o'clock. If I arrive before check-in time and there are no rooms available and I need to amuse myself for a few hours then that is perfectly fine. What did annoy me was that I was told by hotel staff (and rather rudely at that) that I should come back at 1, and then had to wait around in the drab bar for a wasted hour.
The hotel bar was completely without atmosphere, and its main roll appeared to be as a holding pen for people who arrive prior to check-in time. It was certainly not a comfortable place to spend an evening.
While there was no shop in or near the hotel to grab a snack to eat, the hotel's website and the literature in the room did refer to the vending machines in the hotel, where chocolate/soft drinks etc could be bought. Unfortunately all of the vending machines were empty during our stay.
The hotel room itself was of a higher standard than the rest of the hotel (spacious, with a very comfortable bed) and as such it wasn't a completely negative experience, and it is for this reason that I would rank the hotel as average as opposed to poor. In addition the hotel is in a good location for visiting the Bay area, and is about a 20 minute walk to the centre of town, so was handy enough for visiting shops/tourist attractions.
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales