We had the most disgusting experience. We had booked a room for the rugby (as 2 couples) and our train got in late from London so did not check into 12 at night. When waking up the next morning and going to have a shower, there was human faeces in the shower. When calling reception to try and explain the situation we were told someone would be up shortly. We phoned again 15 minutes later and got the same response. After half an hour of waiting we had to go downstairs and ask what was happening. Apparently the message was yet to be passed on to housekeeping. They did give us another room to shower in and we went to check out. We were not looking for compensation as we thought that this must be VERY embarrasing for the hotel and wanted to just leave and get on with our day. They had checked the card reader to our room and apparently only the duty manager and cleaners had been in there. They even asked us if we had given our card to anyone else....who would we give it to at 12 o clock at night?? We did ask if the situation was resolved and the first thing the staff at reception said was there was no compensation. This was a bit weird to come out and say straight away, especially when we hadn't asked for anything but a clean bathroom to shower in. She then proceed to tell us that we should of checked the room when we checked in. It was 12 oclock at night, we had a long week at work and were keen to go straight to sleep. We did not look in the showerbath, as it isnt something that I commonly do in a hotel. So they were ulitimatlely telling us that we were in the wrong. And from the tone, that it was one of us that did it. There is no way that we would do anything quite so revolting. As one of our group works in the hotel industry, and has for number of years, we were disgusted in the way that we were treated and the way the issue was dealt with. .....won't be coming back here again and I dont think our taxi driver will be recommending it locally either! There are plenty of good hotels in the town, choose wisely.
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales