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“Nice hotel, VERY bad house keeping”

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Future Inn Cardiff Bay
Ranked #7 of 73 Hotels in Cardiff
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel, VERY bad house keeping”
Reviewed 28 November 2010

We had the most disgusting experience. We had booked a room for the rugby (as 2 couples) and our train got in late from London so did not check into 12 at night. When waking up the next morning and going to have a shower, there was human faeces in the shower. When calling reception to try and explain the situation we were told someone would be up shortly. We phoned again 15 minutes later and got the same response. After half an hour of waiting we had to go downstairs and ask what was happening. Apparently the message was yet to be passed on to housekeeping. They did give us another room to shower in and we went to check out. We were not looking for compensation as we thought that this must be VERY embarrasing for the hotel and wanted to just leave and get on with our day. They had checked the card reader to our room and apparently only the duty manager and cleaners had been in there. They even asked us if we had given our card to anyone else....who would we give it to at 12 o clock at night?? We did ask if the situation was resolved and the first thing the staff at reception said was there was no compensation. This was a bit weird to come out and say straight away, especially when we hadn't asked for anything but a clean bathroom to shower in. She then proceed to tell us that we should of checked the room when we checked in. It was 12 oclock at night, we had a long week at work and were keen to go straight to sleep. We did not look in the showerbath, as it isnt something that I commonly do in a hotel. So they were ulitimatlely telling us that we were in the wrong. And from the tone, that it was one of us that did it. There is no way that we would do anything quite so revolting. As one of our group works in the hotel industry, and has for number of years, we were disgusted in the way that we were treated and the way the issue was dealt with. .....won't be coming back here again and I dont think our taxi driver will be recommending it locally either! There are plenty of good hotels in the town, choose wisely.

  • Stayed November 2010, travelled with friends
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Helpful?
1 Thank Joseph032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P.Lago, Group Operations Manager at Future Inn Cardiff Bay, responded to this review, 29 November 2010
Future Inns wish to point out that the only people who had acess to this room after it had been cleaned and checked were the guests who stayed in the room-we have documentary evidence to support that.The guests did arrive late at night and it would be difficult to use the bathroom for any purpose without noticing the items in the bath-anybody who has stayed at the hotel is well aware of our bathroom configuration-no accusations were made by the staff quite the contrary and we arranged another room for the guests to shower in while the housekeeping staff had the distasteful job of cleaning the bathroom.The guests insisted that they had not given their key to anybody else and the room had been checked and cleaned the key reader proves that-it is hard not to feel that Future Inns are being made the scapegoat for something/behaviours they are not responsible for.
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BATH. SOMERSET
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 20 November 2010

Could not fault The Future Inn @ Cardiff Bay
Wonderful polite accomodating Staff, Large Comfortable Spotlessly Clean rooms.
Bar- Lounge comfortable & welcoming excellent breakfast buffet............
15 min walk to bars & cafe's on the Bay
Would stay again if I was in Cardiff......

  • Stayed November 2010, travelled on business
    • Value
    • Location
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Helpful?
Thank britishtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 14 November 2010

I chose this hotel as it was close (walking distance) to the Cardiff Bay sights. My partner and I stayed here for two nights.

On arrival we were greeted and checked in straight away.

The room was exactly as pictured on the Future Inn website. It was nicely decorated, had a good bed and a comfy sofa.

The view from the window wasn't great, it was of a roundabout and a factory. However we didn't travel to Wales to stare out of the window all the time, so to us it didn't matter.

The en-suite bathroom was nice too. Spacious with a bath/shower, large mirror and the toilet in an alcove.

The food in the hotel's "Thomas" restaurant was delicious. I particularly enjoyed the Cajun Salmon with Leek.

The breakfast was filling, lots of choice here.

I would say the hotel is good value and would consider staying there again.

  • Stayed September 2010
    • Value
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    • Service
Helpful?
Thank spt-plus-plus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 October 2010

We booked a night at Future Inn Cardiff to be near the Millennium Centre (which is only 10 minutes walk away, so very convenient). The room was large with two double beds and generally well equipped with tea/coffee making facilities, complimenmtary water and biscuits and internet through the TV.
The only downside was a bath mat bearing a footprint and hair from a previous guest and the chipped drinking glass in the bathroom.
More of a concern was breakfast. Although the range was good it was all generally rather tasteless uninspiring. Many guests expressed annoyance that there was no butter - only a rather tasteless sunflower spread on offer. Many of the bowls for cereal were also chipped.
The restaurant was also very busy to the extant that, by 9.15am on Sunday, there was a queue of about 40 people waiting to be seated.
Overall, this is a good budget choice if you are going to something at the Millennium Centre but some aspects of housekeeping could be improved.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank Pevsner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilminster, United Kingdom
2 reviews
Reviewed 9 October 2010

We have found a comfortable reasonably priced hotel walking distance to the Millennium Theatre and several good restaurants, and only a short ride from the City centre.

Two minor niggles, The door key failed on a couple of occasions, but the staff responded very quickly to rectify the situation.

The traffic noise from the street, might have disturbed some guests, rooms at the back of the hotel would be quieter.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank David102010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson, New Zealand
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 October 2010

Very nice hotel. we would use this hotel again if we come to visit this part of the world again.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redcar_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 October 2010

friendly convenient hotel good facilities location excellant for visiting cardiff and outlying areas

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Future Inn Cardiff Bay

Property: Future Inn Cardiff Bay
Address: Hemingway Road, Cardiff CF10 4AU, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#9 Family Hotel in Cardiff
#12 Business Hotel in Cardiff
Price Range (Based on Average Rates): £
Hotel Class:4 star — Future Inn Cardiff Bay 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Future Inn Cardiff Bay Hotel Cardiff
Future Hotel Cardiff Bay
Future Inn Cardiff Bay Wales

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