I have chosen this hotel as the location and the price was quite reasonable. I wish I did not pick this hotel though. Generally before I choose a hotel I read all the reviews about the hotel I am about to book, unluckily this time I did not have time to do so, which I regret I did not.
I went there with my parents which was a part of our Wales tour . Cardiff was our second destination . When we went there the receptionists was not so gratefully polite I have to say. Even though I do not mind this attitute as the cleaning and hygiene is the first thing I am looking for in a hotel. The room was OK ,however the internet connection they provided was crap. When we decided to go to bed I have realised that the beddings were quite dirty as I came across with lots of hair which basically left behind from other customer who stayed before us. I directly went downstairs to complain and the receptionist got angry and he tried to help me by offering another room which was almost same as what we had. Apparently we asked at least for clean sheets to be provided. The guy who was dealing with us took ages to bring one sheet which was as crappy as the ones provided. I asked sheets for two beds and he only brought me one :S. Usually you need one sheet as mattress cover another as duvet cover and we had two beds hence we needed 4, he brought only 1. Thats apparently proved how they do care about my complain.
It was obvious that there was something wrong as when I complained the receptionist said as they were full the night before and they couldnt manage to clean the rooms perfectly. I am sorry but it is not an acceptable excuse. I do not accept any excuses from a hotel at all. Every single hotel has to care about hygiene and cleanliness.
After all we left the hotel at midnight as we couldnt stay in and we spent all night outside until a bus service was available to take us our next destination. After all I did complain to the duty manager and he refused to refund me saying their hotel was clean and it was our choice to leave the hotel and there was not such thing as we claimed :s I just could not understand how he could say so after I have seen all these bad experiences all other people had. Apparently there is something wrong with the housekeeping of this hotel and the managers do not care about the customer complaints at all.VERY POOR management!!!. The hotel even as overall was not clean at all. We stayed there for hours until we left and there was so many things on the floor of the hall , like a makeup cotton with blood on it. The cleaners even do not bother themselves to hoover the carpet or keep an eye on floor in case they drop things while cleaning other rooms. It was just so disgusting to see these sort of things on floor everytime you make your way to the lifts or to your room .What a hotel!!!!!
very very very bad experience....
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales