My husband and I are regular visitors to Cardiff and normally stay at the Premier Travel Inn in the City Centre. However, on this trip we decided to stay in the Cardiff Bay area on recommendation by friends. We booked this hotel and wish we hadn’t because it ruined our weekend away. It wasn’t until we were ready to go to bed that we realised that the bed sheets were soiled and covered with pubic hair. This was disgusting enough, so we tried the other double bed in the room, in this one there were some black sticky substances on the sheets. On closer examination, we noticed that the duvet covers were not clean, just simply turned upside down and it was also obvious the pillow cases had been used previously because there were greasy dark marks all over them. The hotel management at first was very reluctant to sort this out. We were offered another room but we said it was too late for us to move. It then took them half an hour to reluctantly turn up with fresh sheets. These were not ironed and only one bed was made up for us. In addition, the room was freezing. The window was broken and would not close properly and there was a lot of noise from the dual carriageway below. We were refused a refund. Never again.
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales