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“Do not stay here”

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Hotel ibis budget Cardiff Centre
Ranked #31 of 74 Hotels in Cardiff
GreenLeadersBronze level
Reviewed 7 April 2014

Bed was not made on arrival.
The hotel brings a whole new meaning to the word budget.
The rooms were just awful and felt unclean.
There is no bathroom. Only a cupboard with a toilet.
The shower is next to the bed, so privacy is non existent if sharing.
One pillow only, staff were unable to provide more.
No kettle or toiletries in rooms.
The staff were rude and the cleaners were very loud in the early morning.
One member of our group was made to check out his room two hours early by cleaners.

Breakfast was unbelievable. (Second night we had to go out for breakfast)
Only orange juice available. Majority of the time it was empty.
Tea and coffee machine with cheap cardboard cups.
Only one toast maker.
A small pastry bowl with stale pastry.
The fruit was just the fruit bowl from reception.

If you are going to stay in Cardiff. Never book this hotel.

Room Tip: The rooms in a different hotel are 100% better.
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  • Stayed: April 2014, travelled with friends
    • Value
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Thank Ieatanything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 28 April 2014

Thank you for taking your time to review your recent stay with.
I am really sorry to hear that you did not enjoyed your stay with us. Please feel free to contact me directly to discuss about your stay with us.
Kind regards,
Fabrice Ledentu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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760 - 766 of 1,210 reviews

Reviewed 31 March 2014

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Adele W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 4 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 March 2014

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 884Holidaymaker
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 4 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 March 2014

The hotel itself was very easy to find (I arrived by train). Check-in was swift and the gentleman on the desk was very polite and professional.

The room itself was very basic but as I stayed in it for just sleeping I cannot complain at that! Sleep quality was fine, the only annoyance was the slamming of doors from other guest on my floor (I felt the vibrations from the room 5 doors down).

I didn't eat in the hotel (there are plenty of options for both breakfast and dinner in the city centre).

Overall, for £70 for 2 nights, I was pleasantly surprised with the hotel and would recommend it to anyone looking for a cheap get-away to Cardiff.

  • Stayed: March 2014, travelled solo
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Thank Thomas-Barnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 4 April 2014

Thank you for taking your time to review your recent stay with us.
Thank you very much for your honest review. I'm very glad you enjoyed your stay and the friendless of our staff. We look forward to the time we can welcome you to the IBIS Budget Cardiff again.
Kind regards,
Fabrice Ledentu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

I don't normally write reviews but I am left with no choice! Upon arrival the staff tried to charge us more money for a room we had already paid prior to arrival! The rooms are not suitable for a family, the beds are rock hard, 1 pillow each, showers are in the bedroom, no lock on toilet door, no Cuboard space for hanging items of clothing and 3 hangers in room!! no tea or coffee making facilities, no travel hair drier, no travel size toiletries, no dressing table and the plugs are near the TV with no mirror not very good for females. The rooms have no privacy at all and I would not reccomend anybody to stay at this hotel, save your money and go somewhere else!! I hope you have found this helpful.

  • Stayed: March 2014
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1  Thank Lisajanegriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 4 April 2014

Thank you for taking your time to review your recent stay with.
I am really sorry to hear that you did not enjoyed your stay with us. Please feel free to contact me directly to discuss about your stay with us.
Kind regards,
Fabrice Ledentu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Reece_W7
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 4 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 March 2014

enjoyed my stay here, staff friendly, room was absolutely spotless and very modern, fairly quiet night. The only downsides are the slow running showers that lose half the power every now and then (or get too got!) and the lack of decoration (no wall pictures ect) however for £35 you really can't go wrong with this hotel, thanks!

  • Stayed: March 2014
    • Value
    • Location
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Thank Jkl321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisbudgetCardiff, General Manager at Hotel ibis budget Cardiff Centre, responded to this reviewResponded 26 March 2014

Thank you for taking your time to review your recent stay with us.
Thank you very much for your honest review. I'm very glad you enjoyed your stay and the friendless of our staff. We look forward to the time we can welcome you to the IBIS Budget Cardiff again.
Kind regards,
Fabrice Ledentu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Cardiff Centre

Address: Tyndall Street, Cardiff CF10 4BE, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cardiff
#7 Green Hotel in Cardiff
Price Range: £31 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget Cardiff Centre 2*
Number of rooms: 157
Official Description (provided by the hotel):
Ibis budget Cardiff is a hotel in the City Centre of Cardiff with affordable prices. All rooms are en-suite, with double bed and a single bunk bed. TV with freeview channels. Snack are available at our 24 hrs reception and Continental Breakfast Buffet for only £5.50. On site car park for just £4/24hrs. Free WIFI access in all bedrooms and public areas. ... more   less 
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Also Known As:
Etap Hotel Cardiff
Etap Cardiff
Hotel Ibis Budget Cardiff Centre Wales

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