We booked into the hotel (with my disabled son) and had nothing but problems from the start.
1. They booked us in to the wrong rooms,
2. Asked us to move TWICE
3. I fell getting out of the shower due to dangerous room floors and poor signs,
4. I was only given a mat to put down for the outside of the shower AFTER I complained
5. We were kept awake ALL night by drunken abusive guests in the hall despite countless complaints,. The drunks were carrying and playing with sex toys in the hall, including blow up dolls
6. When My disabled son complained he was told "It is a "Budget hotel" you have to expect noise""
7. I have written TWICE asking for a refund and not even been contacted
8. I complained FIVE TIMES to reception still no contact has been made
9. I was given the managers number and email 02920458131, I have texted him, NO RSPONSE
- Official Description (provided by the hotel):
- Ibis budget Cardiff is a hotel in the City Centre of Cardiff with affordable prices. All rooms are en-suite, with double bed and a single bunk bed. TV with freeview channels. Snack are available at our 24 hrs reception and Continental Breakfast Buffet for only £5.50. On site car park for just £4/24hrs. Free WIFI access in all bedrooms and public areas. ... more less
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- Also Known As:
- Etap Hotel Cardiff
- Etap Cardiff
- Hotel Ibis Budget Cardiff Centre Wales