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“Urm... ”

ASK Italian - Cardiff
Ranked #146 of 1,235 Restaurants in Cardiff
Price range: US$9 - US$17
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast, Lunch, Dinner, After-hours, Reservations
Description: ASK Italian restaurant has recently gone through an extensive refurbishment. We've created a restaurant with a distinctive new look inspired by modern Italian design. And with the help of our expert friends, including awarding-winning chef Theo Randall, we've created a menu that features a range of simple, classic Italian food and an all Italian wine list.
Hertfordshire
Level 3 Contributor
23 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Urm... ”
Reviewed 4 August 2014 via mobile

I feel like it's necessary to write this review. I went on a week staycation and we got lucky with restaurant after restaurant, we had such great service and food until we ate here....I am being genuine when I say that all staff with exception of the manager need to be fired and re hired. All were clueless from the word go. Didn't even know if they took taste card. Didn't know what drinks they served. Didn't serve the correct food that we had ordered. Food was crap. Desserts were sent back twice due to the first one being served cold even though it was advertised on the menu as warm and the second had plastic in it. The manager seemed to have the most sense and reduce a bill that started off around £65 down to £20 which was our kids meals and drinks.
Shame really as it was in a super location.

Helpful?
Thank streakybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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467 reviews from our community

Visitor rating
    147
    159
    83
    35
    43
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
Level 6 Contributor
242 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 164 helpful votes
“Lovely food - warm wine”
Reviewed 4 August 2014

Had lunch here with a friend on a warm summer's day in July. My friend had a pizza and I had the Chef's salad. Both very nice although a little overpriced we thought. We ordered a glass of white wine and a glass of rose and they turned up warm. When we asked the waitress if we could have colder glasses of wine she went away and returned to inform us that their fridges couldn't cope in the heat and that was the coldest they had! Had to put ice cubes in to cool them down, not what you really want to do with a glass of wine that cost over £6. They need to liaise with restaurants in Greece and Spain where the wine is always cold and the temperatures are much higher.
Price for the food and wine was £39.50 - not cheap!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Helen007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenby
Level 3 Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Disappointed”
Reviewed 28 July 2014

Went to ask on Thursday 24 July as we have been many times before and always had a lovely meal. This time however it had really gone down hill since our last visit. The service was poor and the meal was very average!! I think they have started to go down the fast food route and its such a shame. Normally when we go it is always busy but it was really quiet and upstairs was completely empty and it lacked any atmosphere. Wont be going back again there's far nicer restaurants in cardiff.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jo-Danny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
117 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Patchy service”
Reviewed 27 July 2014

Went with husband and son on the first evening of our short break to Cardiff-had been a year ago and had been good. However it was not the case this time - the waiter didn't write our order down ,we waited for our starter and drinks ! Had our starter after a while but no drinks ! What was annoying people who came in after us had got their drinks and starter before us! Then we got our main courses my husband got the wrong one - a consequence of the waiter not writing the order down!!! However the manager came by and because my husband had to have his order changed he gave us a discount because he had to eat his meal on his own !

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Val L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level 3 Contributor
16 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Over priced microwave fast food.”
Reviewed 24 July 2014 via mobile

er priced fast food if you ask me. Staff were lovely I must say. They charge far to much for less than average food that tastes like it's been cooked in a microwave.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Gandswales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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